Travel Support

On The Plane

Let us know if you need any special assistance during your flight. Please plan accordingly and contact Frontier Reservations at 800-432-1FLY (1359) at least 48 hours prior to departure with requests for onboard assistance.

Portable Oxygen Concentrator Onboard

Certain carry-on Portable Oxygen Concentrators (POCs) are approved by the Federal Aviation Administration (FAA) and Frontier for use on board the aircraft.

A POC is considered an assistive device and may be carried on the aircraft or checked without charge.

  • A POC may be carried onboard for use in the cabin or transported as checked baggage.
  • You should carry enough fully charged batteries to power the device throughout your entire journey including all ground time (between connections), the duration of the flight, and any unexpected delays. All batteries must be transported in carry-on baggage and packaged in a manner that protects them from physical damage and short circuits.
    • You should plan to bring a battery supply equal to at least 150% of scheduled flight time. For more information regarding travel with batteries, access the following link, provided by the U.S. Department of Transportation: http://safetravel.dot.gov/whats_new_batteries.html
  • Aircraft electrical outlets (plugs) are not available for use with any electronic device.
  • Prior to traveling, passengers must complete the Portable Oxygen Concentrator Medical Authorization Form 30881 (PDF) or obtain a medical statement from their physician addressing the points on the Frontier Medical Authorization form. Customer service representatives and flight crews will ask to see the medical authorization prior to transport.

At this time, the only portable oxygen concentrators accepted and approved by the FAA for air transport and use onboard Frontier aircraft are:

  • Inogen One
  • Airsep Lifestyle
  • Airsep Freestyle
  • Delphi RS-00400
  • Invacare SOLO2
  • Invacare XP02
  • Sequal Eclipse
  • Respironics Evergo
  • Devilbiss Healthcare IGO
  • International Biophysics Lifechoice
  • Inogen One G2
  • Oxlife Independence Oxygen Concentrator

For additional information regarding portable oxygen concentrators, contact these providers.
NOTE: A passenger may be responsible for expenses incurred by Frontier for such things as utilization of on-board emergency oxygen supplies or the diversion of a flight for medical attention in conjunction with items deemed the passenger's responsibility.

 

Other Respiratory Devices Onboard

Frontier allows the use of battery-powered respiratory devices (e.g., ventilator, respirator, CPAP machine) for use on board our aircraft. These devices must bear a sticker indicating they are approved for use on aircraft and meet FAA requirements. Use of respiratory devices on our codeshare partner, Great Lakes, is not permitted.
  • A respiratory device is considered an assistive device and may be carried on the aircraft or checked without charge.
  • A respiratory device may be carried onboard for use in the cabin or transported as checked baggage.
  • You should carry enough fully charged batteries to power the device throughout your entire journey including all ground time (between connections), the duration of the flight, and any unexpected delays. All batteries must be transported in carry-on baggage and packaged in a manner that protects them from physical damage and short circuits.
    • You should plan to bring a battery supply equal to at least 150% of scheduled flight time. For more information regarding travel with batteries, access the following link, provided by the U.S. Department of Transportation: http://safetravel.dot.gov/whats_new_batteries.html.
  • Aircraft electrical outlets (plugs) are not available for use with any electronic device.
  • A medical authorization is not required.

 

Medical Oxygen Onboard

Cylinders of compressed or liquefied medical oxygen can't be accepted onboard or in checked baggage for any of our flights.

 

Allergy (Peanut or Pet)

At Frontier, our concern is for the health and safety of all those who choose to travel with us, including passengers with peanut allergies. Therefore, we do not serve peanuts on our flights. "Tree nuts", such as almonds, cashews, and walnuts, may be served in the snacks available on Frontier flights. Some snack and fresh food offerings we offer may have been packaged in facilities that process peanuts. Additionally, other customers may bring peanuts on board. Accordingly, we cannot guarantee our aircraft and our snack offerings will be 100% "peanut-free". We encourage customers who are allergic to peanuts to bring your own food items on your flight. Prior to making travel plans with Frontier, we urge you to speak with your health professional regarding risks of onboard exposure to any allergen.

Frontier does allow passengers to travel with pets in the cabin of our aircraft. These pets may include domesticated dogs, cats, rabbits, guinea pigs, hamsters, or small household birds. Therefore, we recommend that passengers with allergies to pets check with your health professional regarding risks of onboard exposure to any allergen. For more information on travelling with pets, visit our Traveling with Pets section.