Frequently Asked Questions

 

The safety and security of our passengers and employees is our top concern. We work closely with the Transportation Security Administration (TSA) and other law enforcement authorities to ensure the safety and security of all passengers. Here are some of the security measures you should keep in mind:

• Arrive at the airport at least two hours prior to your scheduled departure time (please check with your departure airport for check-in time recommendations).
• Only passengers with a valid boarding pass are allowed past the security checkpoint . Bottom line... leave yourself enough time to get the proper paperwork in hand before getting in line at the Security checkpoint.
• If you're meeting or assisting an unaccompanied minor or disabled passenger, we'll issue a special pass so you can get to the concourse and be with the person you're helping at the gate. Please visit our section on unaccompanied minors for details.
• If you are travelling on a Classic Plus ticket or if you are a Summit or Ascent member of EarlyReturns^®, we invite you to look for the Priority Security access lane where available once you have checked-in and received your boarding pass.
• Each passenger is only permitted one carry-on bag and one personal item, such as a purse, laptop, or briefcase. We have all the juicy details on carry-on allowances in our website's Baggage section.
• No knives of any size or material are allowed past the Security checkpoint.
• Expect to see uniformed law enforcement and military personnel. They're there to protect, so please give them a smile and cooperate with them.
• Don't leave your bags unattended. If you do, they may be searched on the spot, or even confiscated. Also, random security searches of carry-on bags are being performed before boarding some of our flights. These random searches are done at the gate.

• FrontierAirlines.com using the online check-in feature from 24 hours to 60 minutes prior to your flight
• Self-service check-in kiosks when available at your departure airport
• Curbside check-in at our hub airports in Denver, Kansas City, and Milwaukee
• A ticket counter at the airport

You won't be required to check in at the ticket counter when you're connecting from another flight, and may still check in at the gate. If you leave the secured area between flights, be sure to keep your boarding pass and ID with you, and leave enough time to go through the Security checkpoint again.
For more information, please visit the Transportation Security Administration's (TSA) website.
Customers 18 years of age or older are required to have one of the following:

• Official photo ID issued by a government authority, or two forms of identification, one of which must be issued by a government authority
• Children ages 12 to 17 traveling alone will need an official photo identification issued by a government authority, or two forms of identification, one of which must be issued by a government authority, or they must be accompanied by an adult with appropriate ID.