at the airport
We work to ensure our services are accessible to everyone. Our customer service agents are happy to assist passengers with special needs while in the airport terminal. Ask for assistance if you require a wheelchair or electronic cart ride through the concourse (where available) to get from one departure gate to another, or to help you reach baggage claim. At most airports you'll find display boards with flight and gate information. Our customer service agents will be happy to answer any questions or assist you in understanding this information.
Telecommunication Device for the Deaf (TDD)
Most airports offer TDDs. Please ask one of our customer service agents to help you find one.
TSA checkpoint
Every passenger must be screened at the Security checkpoint. If you have special needs that make it difficult for you to go through the normal screening procedure, the TSA professionals can perform a private search upon request. If you need to carry medicine or medical equipment on board the aircraft, access
www.tsa.gov for information regarding permissible and prohibited items.
