TRAVEL SUPPORT

planning your trip

Contact Frontier Reservations at 800-432-1FLY (800-432-1359) to request accommodations, including wheelchair and electric cart assistance.

Guidance from the U.S. Department of Transportation (DOT) regarding passengers with disabilities (14 CFR Part 382) is available at http://airconsumer.ost.dot.gov/rules/rules.htm. The DOT also publishes New Horizons, which provides planning assistance for passengers at www.dotcr.ost.dot.gov/documents/acc/horizons.pdf (PDF)

For further assistance, contact Specialneeds@flyfrontier.com. Please let us know how we can assist you to make your travel on Frontier safe and enjoyable.

safety assistant

In some circumstances, we may require that a passenger travel with a safety assistant, as we cannot provide certain inflight services, such as feeding assistance, assistance with lavatory functions, or provision of medical services. The situations below require a safety assistant:
  • the passenger, because of a mental disability, is unable to comprehend or respond appropriately to safety instructions from our employees, including the required safety briefing
  • the passenger has a mobility impairment so severe that he or she is unable to assist in his or her own evacuation of the aircraft
  • the passenger has both severe hearing and vision impairments, to the point that it prevents our employees from adequately communicating the required safety briefing

traveling with wheelchairs

We accept all wheelchairs and mobility devices as checked baggage in the cargo compartment of the aircraft. These items are not counted as part of a passenger's baggage allowance and baggage fees do not apply. We have also designated priority space in the passenger cabin of all Airbus aircraft for stowage of one wheelchair or mobility device. Refer to wheelchair stowage onboard our aircraft for more information.

When making your reservation or prior to travel, please make a request for the wheelchair to be stowed onboard. In addition, please notify our customer service representative at the ticket counter at the time of check-in, and upon arrival at the gate area. We accommodate wheelchair stowage onboard on a first-come, first-served basis at the airport.

Other assistive devices, such as walkers, canes, crutches, etc. that can be stowed in compliance with the FAA safety regulations will be given priority onboard stowage, and will not be counted toward the carry-on baggage allowance.

wheelchair batteries

Federal regulations require spillable (wet cell) and non-spillable (dry cell) batteries to be disconnected from their device unless the mobility aid has an effective design to prevent unintentional activation. If the wheelchair is equipped with an electronic memory chip, disconnection may cause memory loss. Spillable batteries may need to be removed from the device and transported in a special battery box if the device cannot be loaded, secured, and unloaded in an upright position. Frontier will provide the battery box if necessary.

deaf/hard of hearing

Frontier call centers are accessible via call-relay services for deaf and hard-of-hearing passengers.

There are TTY phones located in each of the airports we serve.

Because it is sometimes difficult for our employees to know if you are unable to hear, identify yourself to one of our customer service representatives at the ticket counter, the departure gate and to our flight crew while onboard so we can be sure to establish an acceptable means of communication to provide you with important flight information. If you need assistance at the airport, during boarding or onboard the aircraft, let us know.

blind/sight impaired

At your request, we are happy to assist you to/from gates, with flight connections, with identifying inflight snacks, etc. Please let us know how we can assist you.

traveling with a service animal

We accept service animals trained to assist passengers with disabilities in the cabin of our aircraft at no charge. Here are a few things to know about traveling with a service animal:
  • A health certificate is not required for service animals.
  • Identification of a service animal, including one or more of the following, is required:
    • Animal identification card
    • Harnesses, vests, capes or backpack with appropriate identification
    • Verbal assurance detailing what services the animal provides, as well as the training received
    • A written statement or completion of Frontier Medical Authorization Form 30905 (PDF) by a mental health care professional may be required for passengers wishing to travel with a therapeutic/emotional support animal.

Your service animal must be properly harnessed for the duration of the flight(s). A proper harness is considered a collar and leash or guide dog harness. The animal may sit at your feet and may not sit in the aisle or another seat. If the animal is small enough, it may sit on your lap. If you are traveling with a service animal, you may not be seated in an emergency exit row.

NOTE: We reserve the right to refuse to accommodate an animal in the cabin if credible proof of service and training is not available, or if the animal is considered aggressive or disruptive.

allergy (peanut, pet or chemical)

At Frontier, our concern is for the health and safety of all those who choose to travel with us. Although occasionally a passenger may advise a Frontier representative that he or she is allergic to a particular food, substance, or chemical, Frontier does not remove items from the aircraft. We do serve a variety of snacks on board many flights, including products that may contain peanuts or other nuts, and therefore cannot provide "peanut-free" service to passengers. Prior to making travel plans with Frontier, we urge you to speak with your healthcare professional regarding risks of onboard exposure to any allergen.

portable oxygen concentrator onboard

Certain carry-on Portable Oxygen Concentrators (POCs) are approved by the Federal Aviation Administration (FAA) and Frontier for use on board the aircraft. This is effective on Frontier Airlines only. Use of POCs on our codeshare partner, Great Lakes, is not permitted.

At this time, AirSep LifeStyle or FreeStyle, Inogen One and G2 Inc., SeQual Technologies' Eclipse, Respironics Inc.'s EverGo, Delphi RS 00400, Invacare XPO2, DeVilbiss Healthcare Inc.'s iGo, International Biophysics Corporation's LifeChoice, and Oxlife LLC.'s Oxlife Independence Oxygen Concentrator POCs are the only oxygen concentrators accepted and approved by the FAA for air transport and use onboard Frontier aircraft.

  • A POC is considered an assistive device and may be carried on the aircraft or checked without charge.
  • A POC may be carried onboard for use in the cabin or transported as checked baggage.
  • You should carry enough fully charged batteries to power the device throughout your entire journey including all ground time (between connections), the duration of the flight and for unexpected delays. All batteries must be transported in carry-on baggage and packaged in a manner that protects them from physical damage and short circuits.
    • You should plan to bring a battery supply equal to at least 150% of scheduled flight time. For more information regarding travel with batteries, access the following link, provided by the U.S. Department of Transportation: http://safetravel.dot.gov/whats_new_batteries.html
  • Aircraft electrical outlets (plugs) are not available for use with any electronic device.
  • Prior to traveling, passengers must complete the Portable Oxygen Concentrator Medical Authorization Form 30881 (PDF) or obtain a medical statement from their physician addressing the points on the Frontier Medical Authorization form.

You must provide the completed and signed Frontier Portable Oxygen Concentrator Medical Authorization form or a medical statement at the airport. Customer service representatives and flight crews will ask to see the document prior to transport.

For additional information regarding portable oxygen concentrators, contact these providers.

NOTE: A passenger may be responsible for expenses incurred by Frontier for such things as utilization of on-board emergency oxygen supplies or the diversion of a flight for medical attention in conjunction with items deemed the passenger's responsibility.

other respiratory devices onboard

Frontier allows the use of battery-powered respiratory devices (e.g., ventilator, respirator, CPAP machine) for use on board the aircraft. These devices must bear a sticker indicating they are approved for use on aircraft and meet FAA requirements. Use of respiratory devices on our codeshare partner, Great Lakes, is not permitted.
  • A respiratory device is considered an assistive device and may be carried on the aircraft or checked without charge.
  • A respiratory device may be carried onboard for use in the cabin or transported as checked baggage.
  • You should carry enough fully charged batteries to power the device throughout your entire journey including all ground time (between connections), the duration of the flight and for unexpected delays. All batteries must be transported in carry-on baggage and packaged in a manner that protects them from physical damage and short circuits.
    • You should plan to bring a battery supply equal to at least 150% of scheduled flight time. For more information regarding travel with batteries, access the following link, provided by the U.S. Department of Transportation: http://safetravel.dot.gov/whats_new_batteries.html.
  • Aircraft electrical outlets (plugs) are not available for use with any electronic device.
  • A medical authorization is not required.

medical oxygen onboard

Cylinders of compressed or liquefied medical oxygen can't be accepted onboard or in checked baggage for any of our flights.

customer of size

Customers who are unable to lower both armrests and/or who compromise any portion of adjacent seat or aisle should book two seats prior to travel. The armrest is considered to be the definitive boundary between seats. Additionally, armrests (when fully lowered) are viewed as providing a measure of safety by restricting the seat occupant's lateral (side-to-side) movement. If no flight in the trip is oversold (denied boarding of confirmed, revenue passengers) or departs with empty seats, the second seat will be refunded in full upon request to our Customer Relations department.

It is Frontier's goal to ensure a safe, comfortable flight for everyone and to make every customer's travel experience pleasant from beginning to end.

For more information, please refer to our customer of size Q&A.