We allow each passenger to board with one piece of carry-on baggage and a personal item, such as a handbag or small tote. The dimensions of your carry-on bag can't be more than a total of 49 linear inches (length + width + depth) and it can't weigh more than 35 pounds. It must fit underneath the seat or in an enclosed overhead bin.
Remember that all baggage is subject to inspection by us and/or the airport Security staff. The Transportation Security Administration (TSA) has a list of "prohibited" items - those that can't be taken onboard - on their website. Visit www.tsa.gov for the most up-to-date list.
How do you define a personal item?
In addition to the one carry-on bag, you may carry on one of the following personal articles:
Handbag or pocketbook
Coat or wrap
Umbrella or walking stick
Camera or binoculars
Briefcase or laptop computer case
Infant bag
Infant/child safety seat used to transport the infant/child. If the child has a ticket and will be using the seat in flight, it must be an Federal Aviation Administration (FAA) approved safety seat
A reasonable amount of reading material
I use a walker, which collapses easily to fit into the overhead compartment. Does this count toward the carry-on bag allowance?
No problem. Canes, crutches, braces and other assistive devices for passengers with special needs are not counted toward the carry-on allowance.
Can I take my child's stroller or car seat with me on the plane?
You can bring car seats that are approved by the Federal Aviation Administration (FAA) and show a red label stating: "This restraint device is approved for motor vehicle and aircraft use." The approved seat should be no wider than 16 inches to fit in most coach seats.
If you need them, strollers may be used to transport your child to the gate, but then must be checked at the gate as baggage. The stroller will be returned to the gate at your final destination.
How many bags am I allowed to check?
Each ticketed passenger is allowed to check up to two pieces of baggage free of charge, within size, weight and dimension limitations. We require that the passenger's name and contact information are displayed on the outside of each checked bag.
Effective June 10, 2008, each ticketed passenger may check one piece of baggage free of charge following size restrictions. A second bag may be checked for a fee of $25
What if I have to check more than two pieces of luggage?
We know there may be extraordinary circumstances when you'll need to check more than two bags. We charge $50 for each additional item. Remember, there are additional fees if your bag weighs more than 50 pounds or exceeds the standard dimensions. If your bag is really heavy (over 100 pounds) we'll ask you to ship it via cargo. Effective June 10, 2008, we'll add an extra $75 fee for items weighing more than 50 pounds. If the bag exceeds 62 linear inches (height + length + depth), we'll charge $75 for that too. Until June 10, overweight items are charged $50 and oversize items are charged $50.
I'm bringing my prized rock collection home. Is there a weight limit for checked luggage?
We know it's a "weighty" issue but each of the two pieces you check may not exceed 62 linear inches (length + width + depth) or weigh more than 50 pounds. There is a $50 fee if your bag weighs more than 50 pounds. Effective June 10, 2008, the fee for overweight will be $75. We allow some exceptions to excess and dimension limitations; you can read about them in the baggage chart. Before you ask for an exception, please know that we take the safety of our passengers and employees very seriously. We've spent hours and hours with some pretty smart engineers who have told us flat out that it's best to keep those checked bags under 50 pounds each. And, as much as we'd like to help, we don't accept baggage that weighs more than 100 pounds or exceeds 80 linear inches (length + width + depth). Thanks for your understanding of our policy on this.
Should I lock my luggage?
Please keep in mind that for your security, the Transportation Security Administration (TSA) is screening all checked baggage. Unlocked bags can be examined quickly. Locked bags will be opened if necessary, and then resealed. The TSA is not liable for damage caused to locked bags that must be opened for security purposes. You can find further information on the Transportation Security Administration (TSA) website. That being said, we highly recommend that you do NOT pack the following items in your checked bags: cash; jewelry; electronics; laptop computers; fragile items; medications; car keys; important documents.
How early am I allowed to check in my baggage for my flight?
We understand that you might want to leave your bags with us and have more time to hang out before your flight, but you may only check baggage up to four hours prior to flight departure. However, in our smaller cities, ticket counters may not open until two to three hours prior to scheduled departure. Check with our Reservations folks at 800-432-1359 for more information. Please note that baggage check-in cutoff is 45 minutes prior to scheduled departure for domestic flights and 60 minutes prior to scheduled departure for international flights.
I'm on my way to a business golf get-together. Can I check my clubs and other sporting equipment?
It's par for the course. Please check the baggage chart to see if your sporting equipment can go with you.
I need to find out information about damaged/lost baggage please.
We're sorry that something's happened. We'll do our best to make things right. First off, please know that it's really important for you to report a property loss, damage or delay, in person, and within four hours upon your arrival at your destination. We sincerely want to help, so we need to know as soon as possible.
We have some standard lingo about loss, damage and delay of property. We had to give our legal department something to do. You can read our entire Contract of Carriage (PDF) by clicking the link. In the meantime, here's an important excerpt:
Liability for loss, delay or damage to (checked or carry-on) baggage is limited as follows unless a higher value is declared in advance and additional charges are paid.
For travel wholly between U.S. points, liability shall not exceed $3,000 US dollars per ticketed passenger. Actual value for reimbursement of lost or damaged property will be determined by the documented original purchase price less any applicable depreciation.
International Liability Limit governed by the Warsaw Convention is US $9.07 per pound up to US$454.00 per bag. International Liability Limit governed by the Montreal Convention is 1000 Special Drawing Rights (SDR) per ticketed passenger. SDR's are an international monetary fund currency unit, converted to U.S. dollars, using the in-effect rate on the mishandled baggage settlement date.
Whoa! My baggage didn't show! What happens if my luggage is lost?
Nothing's worse than standing at that baggage claim and having your bag not show up. If this happens, we want to get things fixed for you. First, go to our Baggage Service office, which is in the baggage claim area or at our ticket counter, to report your delayed bag. The baggage service agent will create a tracing file and provide updates to you regarding the status of your bag.
Oh, man! The baggage I checked got all messed up! What do I do about a damaged bag?
We're so sorry your baggage got damaged. Honest. We'll do what we can to make things better, so if this happens and you want to report it, here's what you need to do. Within four hours of your arrival please go to our Baggage Service office in the airport where you arrived. Show the baggage to the agent so he or she can assess the damage and liability. Please understand that we'll do what we can, but know that we aren't liable for normal wear and tear, including scratches, small dents, rips, tears, and basically, well, dirt. We also aren't liable for torn, scratched, missing or telescopic handles, straps, zippers, wheels or wheel casings. If you tried to stuff a year's worth of clothes into that small weekend bag - in other words, you overstuffed your stuff - we aren't liable. That's just not fair to the poor, helpless bag. Also keep in mind that we aren't liable for the baggage carried in the passenger compartment of the aircraft.
If you put anything from the following l-o-n-g list in your bag - whether or not you told us about it - we aren't liable for it. Here's the list (take a deep breath): optics, keys, jewelry, money, silverware, negotiable papers, securities, business documents, files, books, manuscripts, publications, blueprints, precious metals, antiques, heirlooms, irreplaceable items, collectibles, artifacts, paintings/works of art, art supplies, medication, orthotics, surgical supports, samples, natural fur products, (you still paying attention?) photographic/video/electronic equipment and accessories, sound reproduction equipment, CDs, DVDs, musical instruments, computer equipment (including hardware, software and all accessories), hand and power tools, machinery and/or their parts, unsuitably-protected recreational and sporting equipment, bags made from lightweight material not designed for shipping, toys, fragile articles or other similar valuable items and commercial effects. Lastly, we aren't liable for baggage of industry reduced-rate passengers and buddy pass riders.
Whoops! I left something on the plane! What can I do?
Hey, you were sitting for a long time and we know you were anxious to get off that plane. We know the scenario: You're well inside the terminal and 'doink,' you remember that [special something] you left in the overhead compartment. It happens. Please contact a Customer Service representative before leaving the airport so he or she can try to retrieve the item.
Please contact our Found Property Department at 877-461-5737 (option 2) and leave a detailed description of the lost item, and your contact information. All recovered items are sent to Found Property and held for 30 days, while we attempt to reunite you with your stuff. If your lost article is found, one of our representatives will contact you. However, if we don't locate your item, please understand that we can't promise to call you. A reminder, please refer to the Contract of Carriage (PDF) overhead compartment. It happens. Please return to the gate and ask if a Customer Service representative may be able to help you retrieve the item immediately.
If you've already left the airport, please contact our Found Property voicemail at 877-461-5737 (option 4) or send an email to lostandfound@flyfrontier.com with a detailed description of your lost item, and your contact information. All recovered items are sent to Found Property and held for 30 days, while we attempt to reunite them with you. If your lost article is found, one of our representatives will contact you. However, if we don't locate your item, please understand that we will not be contacting you. A reminder, please refer to the Contract of Carriage (PDF) for the full, legal verbiage of what we are and aren't liable for.
I'm checking through some important items. Can I insure them?
We understand that sometimes you might want a bit more confidence as you allow us to transport your belongings. Rule of thumb is that the standard declared value we allow is $3,000 per checked bag. Although we don't offer baggage insurance, if you want to declare more than the standard amount, you may purchase additional valuation as follows: $1 for every $100, up to a maximum of $5,000 dollars total in which our liability shall not exceed the higher declared value.
Any higher-declared value doesn't cover loss of, damage to, or delay in delivery of items noted as exclusions our Contract of Carriage (PDF). These items include, but are not limited to: Musical Instruments, CDs; DVDs, Currency, Electronic Equipment, Jewelry, Computer Equipment, Photo Equipment, Negotiable Papers, Antiques, Business Documents, Fragile Items, Perishable Items, Medications, and Unchecked Baggage.
I need to transport firearms and ammunition. What is the procedure?
Transporting firearms and ammunition is allowed under certain conditions. For everyone's safety, refer to equipment & firearms for the rules and packing requirements for checking firearms and ammunition. Here is what you can expect:
Ensure your firearm is unloaded before packing in a hard-sided, locked case and arriving at the airport.
Declare your firearm with a Customer Service Agent at check-in.
You will be asked to sign a tag declaring that the firearm is unloaded.
The tag must be placed with the firearm.
Your firearm must be screened by TSA. You may need to accompany the firearm and unlock the case if requested.
When the TSA is done screening, you need to re-lock the case.
Frontier will then take your firearm as checked baggage.
Depending on the size of the case and the airport facility, the firearm may arrive in the oversize area at your final destination.
Can I bring fireworks?
Although we think fireworks are really fun to watch in the sky, we don't accept fireworks on our planes under any conditions.
Security Alert - Please click here to review TSA carry-on baggage policy. 