EarlyReturns® MILEAGE PROGRAM FAQS

Policy and Fee Changes

8/21/08: POLICY CHANGE ADVISORY:

Please be advised, the following fees and policy changes are effective for award tickets issued on or after September 15, 2008:

Fee Changes as of 9/15/08:

  • All award tickets will incur a $25 redemption fee*
  • All tickets issued 14 days or less prior to the date of travel will incur a $75 expedite fee* (waived for EarlyReturns® PLUS+ and Weekend Web Fares)
  • Change itinerary: As long as an award seat is available on your desired flight, you can change the time, date, passenger name, or city pairs for $75 change fee* (previously $35)
  • Cancelled itinerary: If you no longer want to fly on the original ticket booked, you may cancel your itinerary and redeposit the miles for $75 redeposit fee* (previously $35)

*all fees are non-refundable and are waived for Summit members

  Travel within the contiguous U.S. or between the contiguous U.S. and Canada  Miles needed for redemption*
Oneway15,000*
Roundtrip20,000*
EarlyReturns® PLUS+ One Way
(Ascent and Summit only)		30,000*
EarlyReturns® PLUS+ Roundtrip
(Ascent and Summit only)		40,000*
  Travel to/from Alaska or Mexico  Miles needed for redemption*
Oneway20,000*
Roundtrip30,000*
EarlyReturns® PLUS+ One Way
(Ascent and Summit only)		45,000*
EarlyReturns® PLUS+ Roundtrip
(Ascent and Summit only)		55,000*
  Travel to/from San Jose, Costa Rica  Miles needed for redemption*
Roundtrip40,000*
EarlyReturns® PLUS+ Roundtrip
(Ascent and Summit only)		65,000*


** EarlyReturns® PLUS+ is our additional award seat option available to Ascent and Summit members only

Minimum mileage value: Segments flown between Denver and Aspen (ASE), Grand Junction (GJT) or Colorado Springs (COS), will earn 250 miles. Segments flown between all other destinations will earn actual mileage value.

How do I become a member of your mileage program, EarlyReturns®?
We would love to have you as our newest member. Click here to enroll in EarlyReturns® online and receive 500 bonus miles just for signing up!

Why wasn't I able to sign up for EarlyReturns® on your website?
There can be many culprits for this, and we apologize for any inconvenience. It might have to do with high volume of visitors at our website at a given time, your computer's configuration, or simply an Internet hiccup. To ensure that you're getting the best capabilities with our website, please use Microsoft Internet Explorer as your browser. If you continue to have problems with your online enrollment please contact, our EarlyReturns® Service Center by calling 866-263-2759.

Do EarlyReturns® members receive a membership card?
All EarlyReturns® members can print a copy of their membership card from our website. All you need to do is log-in to your account and click on the "Print EarlyReturns® card" from your Profile screen or Account Activity screen. In our effort to "Go Green", please note that the distribution of physical plastic cards will be discontinued for Ascent & Summit members as of September 2008.

Is there a startup or annual membership fee for EarlyReturns®?
Zip, zilch, nada. In other words, there is neither a startup nor an annual fee. We're just honored to have you in our program.

How do I access and check my EarlyReturns® account status online?
As an EarlyReturns® member you can access your account online by using your account number and password to log in at FrontierAirlines.com. Once you're logged in you can check the status of your account and view your member information, account activity and account summary.

How do I earn Elite status in EarlyReturns®?
You can earn Ascent status in three ways: by gaining 15,000 flight miles or flying 25 flight segments or spending $60,000 or more on your Frontier MasterCard in a calendar year (January through December).

You can earn Summit Status in two ways: by gaining 25,000 flight miles or flying 40 flight segments in a calendar year (January through December).

Please click here to see the full list of Tier Status Terms & Conditions.

Can I get credit for a previous flight if I am a new or existing EarlyReturns® member?
Sure. If you are a new or existing EarlyReturns® member, you can receive credit for prior flights up to 180 days past, from today's date. To receive credit for these flights, please send an email including your EarlyReturns® mileage program number and the 13 digit e-ticket number starting with '422', located on your boarding stub(s) to earlyreturns@flyfrontier.com. You can also mail your original boarding passes, electronic ticket receipt, member number and flight information to our EarlyReturns® Service Center at:

EarlyReturns
PO Box 17304
Denver, CO 80217-0304

Please allow 4 to 6 weeks for your account to be updated accordingly.

How many miles do I need for an award ticket?
Just 20,000 miles earns you a roundtrip award ticket to any of our domestic destinations from coast to coast and Canada. The more miles you earn, the more award travel opportunities you'll have. Refer to the chart above for additional mileage redemption options.

Do EarlyReturns® miles ever expire?
Mileage in a Member's account will not expire so long as the Member generates accrual or redemption activity in the account. Unredeemed mileage accumulated in a Member's account will expire at the end of the second calendar year after the last accrual or redemption activity date. For example, mileage earned during the year 2006 is valid until December 31, 2008 unless the member has accrual or redemption activity in the interim. Membership in the Program is terminated if the member is inactive for three consecutive calendar years.

Can I get my miles back after they've expired?
Yes you can. Beginning in January 2008, members whose miles have been forfeited, after the 2007 calendar year, due to 2 calendar years of inactivity have an opportunity to reinstate forfeited miles for an additional 24 months for a fee:
  • $50 1 - 4,999 miles
  • $100 5,000 - 19,999 miles
  • $200 20,000 - 49,999 miles
  • $300 50,000 - 99,999 miles
  • $400 100,000 or more miles

Forfeited miles can only be reinstated by calling our EarlyReturns® Service Center at 866-263-2759. When you pay to reinstate forfeited miles, you must reinstate the entire balance of forfeited miles. If you do not reinstate forfeited miles by December 31 of the year the miles were forfeited, the member's EarlyReturns® account will be permanently deleted.

Does EarlyReturns® have blackout dates when redeeming miles?
Yes, please click here for a list of our current blackout dates.

How do I get my EarlyReturns® account credited?
Earning EarlyReturns® miles on our flights is simple. First, provide your EarlyReturns® member account number when you make reservations and every time you check in for your flight. To add your EarlyReturns® number to your current reservation please contact our Reservations agents at 800-4321-FLY (800-432-1359) and provide the agent with your confirmation number and EarlyReturns® account number. If you forget to provide this information when you make your reservation you can also provide this information to the ticket agent when you check in for your flight. Miles will credit automatically to your account within seven days of travel.

Do flights purchased on Weekend Web Fares earn EarlyReturns® miles?
Customers traveling with tickets purchased through our weekly online specials, Weekend Web Fares can indeed accrue EarlyReturns® miles.

Who are your EarlyReturns® mileage program partners?
We are proud to partner with industry leaders across the travel and retail space to offer EarlyReturns® members even more ways to earn miles. Choose from mileage earning opportunities with Hertz, Marriott, Qwest, 1-800-Flowers, and Points.com just to name a few. For details about our partnerships please click here.

Do you partner with any credit card reward programs?
We're so glad you asked that question! Frontier Airlines and Barclays Bank Delaware (FDIC) offer a co-branded Frontier MasterCard®, providing customers a quick and easy way to earn EarlyReturns® miles. Frontier is also proud to offer a Frontier Business Card, with features perfect for the small business owner. Get more info about our Frontier MasterCard® here.

What are your rules about flying standby?
If you already have a ticket and decide you would like to check availability on a different flight, other than the one you're scheduled on, we'll be glad to help you with arranging that change.

Standby is allowed based on ticket issue date. See the table below. This policy doesn't apply to Redemption Tickets, Weekend Web Fares or other promotional fares.

If you are not a Summit member and wish to change your flight any day prior to departure, you may do so for a change fee plus applicable fare difference. For a flight change on the same day as your originally-scheduled itinerary, simply show up at the airport and if a seat is available, you'll be confirmed on the new flight for just $75.

 Free Standby Same DayConfirmed Same DayFree Standby Day Before/After
Ticket purchased on or before July 24, 2008
All passengers
All passengers ($75)
Summit Only (Free)
Ticket purchased on or after July 25, 2008
Summit only
All passengers ($75)
Summit only (Free)
Not available

Does Frontier charge a ticketing fee?
Yes we do. We charge a $25 non-refundable ticketing service fee, per person, for reservations made through the Reservations call center or Frontier Ticket Counter. This fee is also applied per person, for redemption ticket reservations made through the Reservations call center or Frontier Ticket Counter. This fee is waived for Summit Members.