EarlyReturns® MILEAGE PROGRAM FAQS
Login prior to purchase required in order to receive EarlyReturns miles
In order to earn EarlyReturns miles for your trip, you must log-in to your EarlyReturns account prior to purchasing your ticket online. Once logged in, your EarlyReturns number will be automatically appended to your reservation, ensuring that you receive the amount of flight miles commensurate with the fare type purchased.
Ascent and Summit members:
Under the AirFairs program, you must log-in to your EarlyReturns account prior to purchasing your ticket online in order to ensure that your Ascent or Summit benefits are extended to you throughout the booking / check-in / and in-flight process. Once logged in, the verification of your status will allow you to select your seat in advance no matter which fare type you purchase.
Reach Elite Status Even Faster!
At only 15,000 miles & 25,000 miles, status in Frontier's elite Ascent or Summit groups is one of the most attainable levels in the industry. 15,000 flight miles or 25 segments earned between 1/1/09 - 12/31/09 qualifies you for Ascent status through December 2010. 25,000 flight miles or 40 segments earned between 1/1/09 - 12/31/09 qualifies you for Summit status through December 2010. With AirFairs, you can reach Ascent or Summit status even faster when you upgrade to a Classic ticket (125% mileage credit), or a Classic Plus tickets (150% mileage credit). All flight miles count towards tier qualification status. With Ascent or Summit status, you'll enjoy outstanding features such as: advance seat assignments, priority check-in, priority boarding, free DIRECTV®, and bonus miles on top of your fare class earn rate. What's even better is that these benefits hold true no matter which fare type you purchase!
GENERAL EarlyReturns INFORMATION:
In order to earn EarlyReturns miles for your trip, you must log-in to your EarlyReturns account prior to purchasing your ticket online. Once logged in, your EarlyReturns number will be automatically appended to your reservation, ensuring that you receive the amount of flight miles commensurate with the fare type purchased.
Ascent and Summit members:
Under the AirFairs program, you must log-in to your EarlyReturns account prior to purchasing your ticket online in order to ensure that your Ascent or Summit benefits are extended to you throughout the booking / check-in / and in-flight process. Once logged in, the verification of your status will allow you to select your seat in advance no matter which fare type you purchase.
Reach Elite Status Even Faster!
At only 15,000 miles & 25,000 miles, status in Frontier's elite Ascent or Summit groups is one of the most attainable levels in the industry. 15,000 flight miles or 25 segments earned between 1/1/09 - 12/31/09 qualifies you for Ascent status through December 2010. 25,000 flight miles or 40 segments earned between 1/1/09 - 12/31/09 qualifies you for Summit status through December 2010. With AirFairs, you can reach Ascent or Summit status even faster when you upgrade to a Classic ticket (125% mileage credit), or a Classic Plus tickets (150% mileage credit). All flight miles count towards tier qualification status. With Ascent or Summit status, you'll enjoy outstanding features such as: advance seat assignments, priority check-in, priority boarding, free DIRECTV®, and bonus miles on top of your fare class earn rate. What's even better is that these benefits hold true no matter which fare type you purchase!
GENERAL EarlyReturns INFORMATION:
How do I become a member of your mileage program, EarlyReturns®?
We would love to have you as our newest member. Click here to enroll in EarlyReturns® online and receive 500 bonus miles just for signing up!
Is there a startup or annual membership fee for EarlyReturns®?
Zip, zilch, nada. In other words, there is neither a startup nor an annual fee. We're just honored to have you in our program.
Why wasn't I able to sign up for EarlyReturns® on your website?
There can be many culprits for this, and we apologize for any inconvenience. It might have to do with high volume of visitors at our website at a given time, your computer's configuration, or simply an Internet hiccup. To ensure that you're getting the best capabilities with our website, please use Microsoft Internet Explorer as your browser. If you continue to have problems with your online enrollment please contact, our EarlyReturns® Service Center by calling 866-263-2759.
Do EarlyReturns® members receive a membership card?
All EarlyReturns® members can print a copy of their membership card from our website. All you need to do is log-in to your account and click on the "Print EarlyReturns® card" from your Profile screen or Account Activity screen. In our effort to "Go Green", the distribution of physical plastic cards has been discontinued.
How do I access and check my EarlyReturns® account status online?
As an EarlyReturns® member you can access your account online by using your account number and password to log in at FrontierAirlines.com. Once you're logged in you can check the status of your account and view your member information, account activity and account summary.
Member Communications
Feeling out of the loop? In order to stay informed on the latest program changes, promotional partner offers, fare sales and the like, be sure to adjust your account preferences to accept these various communications from us. Login to your EarlyReturns account, click on the profile section, and select the edit email & messages tab.
How many miles do I need for an award ticket?
Just 20,000 miles earns you a roundtrip award ticket to any of our domestic destinations from coast to coast. The more miles you earn, the more award travel opportunities you'll have. Refer to the chart below for additional mileage redemption options.
** EarlyReturns® CHOICE+ is our additional award seat option available to Ascent and Summit members only
Other terms & conditions apply. Click here to learn more about award travel.
| Travel within the contiguous U.S. | Miles needed for redemption* |
|---|---|
| Oneway | 15,000* |
| Roundtrip | 20,000* |
| EarlyReturns® CHOICE+ One Way (Ascent and Summit only) | 30,000* |
| EarlyReturns® CHOICE+ Roundtrip (Ascent and Summit only) | 40,000* |
| Travel to/from Alaska or Mexico | Miles needed for redemption* |
| Oneway | 20,000* |
| Roundtrip | 30,000* |
| EarlyReturns® CHOICE+ One Way (Ascent and Summit only) | 45,000* |
| EarlyReturns® CHOICE+ Roundtrip (Ascent and Summit only) | 55,000* |
| Travel to/from San Jose, Costa Rica | Miles needed for redemption* |
| Roundtrip | 40,000* |
| EarlyReturns® CHOICE+ Roundtrip (Ascent and Summit only) | 65,000* |
** EarlyReturns® CHOICE+ is our additional award seat option available to Ascent and Summit members only
Other terms & conditions apply. Click here to learn more about award travel.
Does EarlyReturns® have blackout dates when redeeming miles?
Yes, please click here for a list of our current blackout dates.
How do I earn Elite status in EarlyReturns®?
You can earn Ascent status in three ways: by earning 15,000 flight miles or flying 25 flight segments or spending $60,000 or more on your Frontier MasterCard in a calendar year (January through December).
You can earn Summit Status in two ways: by earning 25,000 flight miles or flying 40 flight segments in a calendar year (January through December).
Please click here to see the full list of Tier Status Terms & Conditions.
You can earn Summit Status in two ways: by earning 25,000 flight miles or flying 40 flight segments in a calendar year (January through December).
Please click here to see the full list of Tier Status Terms & Conditions.
Minimum mileage value:
Segments flown between Denver and: Colorado Springs, Aspen, Grand Junction, and Steamboat Springs / Hayden, will all receive a minimum of 250 miles. Segments flown between all other destinations will earn actual mileage valueat the earning rate of the fare class selected via the AirFairs program (minimum of 100%). Click here to learn more.
How do I get my EarlyReturns® account credited?
Earning EarlyReturns® miles on our flights is simple. First, provide your EarlyReturns® member account number when you make reservations and every time you check in for your flight. To add your EarlyReturns® number to your current reservation please contact our Reservations agents at 800-4321-FLY (800-432-1359) and provide the agent with your confirmation number and EarlyReturns® account number. If you forget to provide this information when you make your reservation you can also provide this information to the ticket agent when you check in for your flight. Miles will credit automatically to your account within seven days of travel.
Do flights purchased on Weekend Web Fares earn EarlyReturns® miles?
Customers traveling with tickets purchased through our weekly online specials, Weekend Web Fares can indeed accrue EarlyReturns® miles.
Can I get credit for a previous flight if I am a new or existing EarlyReturns® member?
Sure. If you are a new or existing EarlyReturns® member, you can receive credit for prior flights up to 180 days past, from today's date. To receive credit for these flights, please send an email including your EarlyReturns® mileage program number and the 13 digit e-ticket number starting with '422', located on your boarding stub(s) to earlyreturns@flyfrontier.com. You can also mail your original boarding passes, electronic ticket receipt, member number and flight information to our EarlyReturns® Service Center at:
EarlyReturns
PO Box 17304
Denver, CO 80217-0304
Do EarlyReturns® miles ever expire?
Mileage in a Member's account will not expire so long as the Member generates accrual or redemption activity in the account. Unredeemed mileage accumulated in a Member's account will expire at the end of the second calendar year after the last accrual or redemption activity date. For example, mileage earned during the year 2007 is valid until December 31, 2009 unless the member has accrual or redemption activity in the interim. Membership in the Program is terminated if the member is inactive for three consecutive calendar years.
Can I get my miles back after they've expired?
Yes you can. Members whose miles have been forfeited due to 2 calendar years of inactivity have an opportunity to reinstate forfeited miles for a fee:
Forfeited miles can only be reinstated by calling our EarlyReturns® Service Center at 866-263-2759. When you pay to reinstate forfeited miles, you must reinstate the entire balance of forfeited miles. If you do not reinstate forfeited miles by December 31 of the year the miles were forfeited, the member's EarlyReturns® account will be permanently deleted.
- $50 1 - 4,999 miles
- $100 5,000 - 19,999 miles
- $200 20,000 - 49,999 miles
- $300 50,000 - 99,999 miles
- $400 100,000 or more miles
Forfeited miles can only be reinstated by calling our EarlyReturns® Service Center at 866-263-2759. When you pay to reinstate forfeited miles, you must reinstate the entire balance of forfeited miles. If you do not reinstate forfeited miles by December 31 of the year the miles were forfeited, the member's EarlyReturns® account will be permanently deleted.
Who are your EarlyReturns® mileage program partners?
We are proud to partner with industry leaders across the travel and retail space to offer EarlyReturns® members even more ways to earn miles. Choose from mileage earning opportunities with Hertz, Marriott, Qwest, 1-800-Flowers, and Points.com just to name a few. For details about our partnerships please click here.
Do you partner with any credit card reward programs?
We're so glad you asked that question! Frontier Airlines and Barclays Bank Delaware (FDIC) offer a co-branded Frontier MasterCard®, providing customers a quick and easy way to earn EarlyReturns® miles. Frontier is also proud to offer a Frontier Business Card, with features perfect for the small business owner. Get more info about our Frontier MasterCard® here.
What are your rules about flying standby?
If you already have a ticket and decide you would like to check availability on a different flight, other than the one you're scheduled on, we'll be glad to help you with arranging that change.
Standby is allowed based on ticket issue date. See the table below. This policy doesn't apply to Redemption Tickets, Weekend Web Fares or other promotional fares.
If you are not a Summit member and wish to change your flight any day prior to departure, you may do so for a change fee plus applicable fare difference. For a flight change on the same day as your originally-scheduled itinerary, simply show up at the airport and if a seat is available, you'll be confirmed on the new flight for just $75.
Standby is allowed based on ticket issue date. See the table below. This policy doesn't apply to Redemption Tickets, Weekend Web Fares or other promotional fares.
If you are not a Summit member and wish to change your flight any day prior to departure, you may do so for a change fee plus applicable fare difference. For a flight change on the same day as your originally-scheduled itinerary, simply show up at the airport and if a seat is available, you'll be confirmed on the new flight for just $75.
| Free Standby Same Day | Confirmed Same Day | Free Standby Day Before/After | |
| Ticket purchased on or before July 24, 2008 | All passengers | All passengers ($75) | Summit Only (Free) |
| Ticket purchased on or after July 25, 2008 | Summit only | All passengers ($75) Summit only (Free) | Not available |
| Ticket purchased on or after December 18, 2008 | Summit only | $0 Summit & Classic Plus $75 Classic $150 Economy | not Available |
Does Frontier charge a ticketing fee?
For the purchase of an Economy fare through the Reservations call center or Frontier Ticket Counter, there is a $25 non-refundable ticketing service fee, per person (waived for Summit members and for the purchase of Classic or Classic Plus tickets). There is also a non-refundable ticketing service fee per person for redemption ticket reservations made through the Reservations call center or Frontier Ticket Counter (waived for Summit members).
