EarlyReturns® MILEAGE PROGRAM FAQS
Frequent Flyer Program Integration with Midwest Airlines
Frontier EarlyReturns® is pleased to welcome Midwest Miles members into the EarlyReturns program as a part of the integration of Midwest and Frontier, coming in the fall of 2010.
How will this brand integration impact the frequent flyer programs of both airlines?
There will be no impact on members of Frontier's EarlyReturns® program, and no immediate impact on members of the Midwest Miles program. In fact, both frequent flyer programs were aligned earlier this year in terms of earning miles, flight awards, and elite tier requirements and benefits. Both frequent flyer programs are very similar today.
What is the timing of this integration?
Each airline will continue to operate its own frequent flyer program until the two programs become one in the fall of 2010.
What will happen to my frequent flyer account and miles?
Be assured that your account will remain open and your miles will be retained. Miles will not be lost in the integration process. You can continue to earn and redeem miles in your respective program until they are combined in the fall of 2010. At that time, Midwest Miles accounts and miles will be transitioned to a new Frontier account. Midwest Miles members will retain their existing frequent flyer account number under the Frontier program.
Will I still earn miles using my Midwest Airlines/Frontier Airlines MasterCard?
Yes. Cardholders will continue to earn miles as usual for purchases made using their card. Midwest Miles credit card holders will be transitioned into the Frontier MasterCard program automatically by the end of 2010. Because the same bank (Barclays Bank Delaware) issues both cards, you will not see any change to your account number.
Can/should I transfer my miles from my Midwest Miles account to a new Frontier account?
You do not need to do anything. Miles will be combined automatically once the programs are integrated in the fall of 2010. Those individuals who are already members of both programs may transfer or combine miles between the two frequent flyer accounts beginning later this summer. Members who have accounts in both programs will be contacted this fall regarding which account number to retain.
Can I use my Midwest Miles or Frontier EarlyReturns® miles for travel on the other airline?
Yes, you can do that today through the frequent flyer partnership between the two airlines. In fact, you will have even more earning and award opportunities later this year when the programs are combined. Please visit either FrontierAirlines.com or MidwestAirlines.com. for more details on booking award travel.
When will I hear more detail about the integration of the two frequent flyer programs?
Both the Midwest Miles and Frontier EarlyReturns® programs will update their respective members on the integration progress through regularly scheduled e-mail communications/newsletters. If you are not currently opted in to receive e-communications from either program, we encourage you to log into your frequent flyer account and change your preferences to receive communications from us. Current information about the integration process is also available at www.frontiermidwest.com or on each of the airlines' respective web sites.
How do I become a member of your mileage program, EarlyReturns®?
We would love to have you as our newest member. Enroll in EarlyReturns® online and receive 500 bonus miles just for signing up!
Is there a startup or annual membership fee for EarlyReturns®?
Zip, zilch, nada. In other words, there is neither a startup nor an annual fee. We're just honored to have you in our program.
Why wasn't I able to sign up for EarlyReturns® on your website?
There can be many culprits for this, and we apologize for any inconvenience. It might have to do with high volume of visitors at our website at a given time, your computer's configuration, or simply an Internet hiccup. To ensure that you're getting the best capabilities with our website, please use Microsoft Internet Explorer as your browser. If you continue to have problems with your online enrollment, please contact our EarlyReturns® Service Center by calling 866-263-2759.
Do EarlyReturns® members receive a membership card?
All EarlyReturns® members can print a copy of their membership card from our website. All you need to do is log-in to your account and click on the "Print EarlyReturns® card" from your Profile screen or Account Activity screen.
How do I access and check my EarlyReturns® account status online?
As an EarlyReturns® member you can access your account online by using your account number and password to log in at FrontierAirlines.com. Once you're logged in you can check the status of your account and view your member information, account activity and account summary.
Member Communications
Feeling out of the loop? In order to stay informed on the latest program changes, promotional partner offers, fare sales and the like, be sure to adjust your account preferences to accept these various communications from us. Login to your EarlyReturns account, click on the profile section, and select the edit email & messages tab.
How many miles do I need for an award ticket?
Just 25,000 miles earns you a roundtrip award ticket to any of our domestic destinations from coast to coast. The more miles you earn, the more award travel opportunities you'll have. Refer to the chart below for additional mileage redemption options.
| EarlyReturns Standard Award Redemption Levels (Open to all Members) |
|---|
| Travel within the contiguous U.S. | Current mileage redemption level as of 6/17/10 | Bag Fees |
|---|---|---|
| One Way | 12,500* | 1st: $20 2nd: $30** |
| Roundtrip | 25,000* | 1st: $20 2nd: $30** |
| Travel to/from Alaska | Current mileage redemption level as of 6/17/10 | Bag Fees for redemptions booked on or after 3/10 |
| One Way | 12,500* | 1st: $20 2nd: $30** |
| Roundtrip | 25,000* | 1st: $20 2nd: $30** |
| Travel to/from Mexico | Current mileage redemption level as of 6/17/10 | Bag Fees |
| One Way | 17,500* | 2 bags free |
| Roundtrip | 35,000* | 2 bags free |
| Travel to/from Costa Rica | Current mileage redemption level as of 6/17/10 | Bag Fees |
| Roundtrip | 35,000* | 2 bags free |
| EarlyReturns CHOICE Award Option (Now Open to all Members) |
|---|
| Travel within the contiguous U.S. & Alaska | Miles need for redemptions booked on/after 3/10/10 - ALL MEMBERS | Bag Fees |
|---|---|---|
| One Way | 22,500* | 2 bags free |
| Roundtrip | 45,000* | 2 bags free |
| Travel to/from Mexico & Costa Rica | Miles need for redemptions booked on/after 3/10/10 - ALL MEMBERS | Bag Fees |
| One Way | 27,500*(MX only) | 2 bags free |
| Roundtrip | 55,000* | 2 bags free |
| Last Seat Availability Award (Open to Ascent & Summit Members Only) |
|---|
| Travel within the contiguous U.S. & Alaska | Current mileage redemption level as of 3/10/10 | Bag Fees |
|---|---|---|
| One Way | 25,000* | 2 bags free |
| Roundtrip | 50,000* | 2 bags free |
| Travel to/from Mexico & Costa Rica | Current mileage redemption level as of 3/10/10 | Bag Fees |
| One Way | 30,000* | 2 bags free |
| Roundtrip | 60,000* | 2 bags free |
*In addition to these miles, members must pay all fees and taxes at the time of booking. All seats are capacity controlled and blackout dates may apply.
**Summer Promotion, second bag flies for a buck! Learn more.
Does EarlyReturns® have blackout dates when redeeming miles?
Yes, please view the list of our current blackout dates.
How do I earn Elite status in EarlyReturns®?
You can earn Ascent status in two ways: by earning 15,000 flight miles or flying 20 flight segments in a calendar year (January through December).
You can earn Summit Status in two ways: by earning 25,000 flight miles or flying 30 flight segments in a calendar year (January through December).
View the full list of Tier Status Terms & Conditions.
You can earn Summit Status in two ways: by earning 25,000 flight miles or flying 30 flight segments in a calendar year (January through December).
View the full list of Tier Status Terms & Conditions.
Minimum mileage value:
Members earn actual miles flown, with a minimum of 500 miles, at the earning rate of the fare class selected via the AirFairs program (minimum of 100%). Learn more.
How do I get my EarlyReturns® account credited?
Earning EarlyReturns® miles on our flights is simple. First, provide your EarlyReturns® member account number when you make reservations and every time you check in for your flight. To add your EarlyReturns® number to your current reservation please contact our Reservations agents at 800-4321-FLY (800-432-1359) and provide the agent with your confirmation number and EarlyReturns® account number. If you forget to provide this information when you make your reservation you can also provide this information to the ticket agent when you check in for your flight. Miles will credit automatically to your account within seven days of travel.
Do flights purchased on sale or through our online specials earn EarlyReturns® miles?
Customers traveling with tickets purchased on sale or through our online specials can indeed accrue EarlyReturns® miles.
Can I get credit for a previous flight if I am a new or existing EarlyReturns® member?
Sure. If you are a new or existing EarlyReturns® member, you can receive credit for prior flights up to 180 days past, from today's date. To receive credit for these flights, please send an email including your EarlyReturns® mileage program number and the 13 digit e-ticket number starting with '422', located on your boarding stub(s) to earlyreturns@flyfrontier.com. You can also mail your original boarding passes, electronic ticket receipt, member number and flight information to our EarlyReturns® Service Center at:
EarlyReturns
PO Box 17304
Denver, CO 80217-0304
Do EarlyReturns® miles ever expire?
Mileage in a member's account will not expire so long as the member generates accrual or redemption activity in the account. Unredeemed mileage accumulated in a member's account will expire at the end of the 24 months after the last accrual or redemption activity date. For example, the last mileage posting, of any kind, flight or partner as of May 2008 is valid until May 2010 unless the member has accrual or redemption activity in the interim. Membership in the EarlyReturns program is terminated if the member is inactive for three consecutive calendar years.
Can I get my miles back after they've expired?
Yes you can. Members whose miles have been forfeited due to two calendar years of inactivity have an opportunity to reinstate forfeited miles for a fee:
Forfeited miles can only be reinstated by calling our EarlyReturns® Service Center at 866-263-2759. When you pay to reinstate forfeited miles, you must reinstate the entire balance of forfeited miles. If you do not reinstate forfeited miles by December 31 of the year the miles were forfeited, the member's EarlyReturns® account will be permanently deleted.
- $50 1 - 4,999 miles
- $100 5,000 - 19,999 miles
- $200 20,000 - 49,999 miles
- $300 50,000 - 99,999 miles
- $400 100,000 or more miles
Forfeited miles can only be reinstated by calling our EarlyReturns® Service Center at 866-263-2759. When you pay to reinstate forfeited miles, you must reinstate the entire balance of forfeited miles. If you do not reinstate forfeited miles by December 31 of the year the miles were forfeited, the member's EarlyReturns® account will be permanently deleted.
Who are your EarlyReturns® mileage program partners?
We are proud to partner with industry leaders across the travel and retail space to offer EarlyReturns® members even more ways to earn miles. Choose from mileage earning opportunities with Hertz, Marriott, SuperShuttle, 1-800-Flowers, and Points.com just to name a few. Learn more about our partnerships.
Do you partner with any credit card reward programs?
We're so glad you asked that question! Frontier Airlines and Barclays Bank Delaware offer a co-branded Frontier MasterCard®, providing customers a quick and easy way to earn EarlyReturns® miles. Get more info about our Frontier MasterCard®.
Do you partner with any other airlines?
You can now purchase a Frontier Airlines ticket to any U.S. destination on flights operated by Midwest Airlines. You'll enjoy new service to Pittsburgh and Cleveland, PLUS expanded service to New York, Washington D.C., and Milwaukee through a codeshare agreement with Midwest Airlines. To top it all off, you can earn and redeem EarlyReturns miles on all Midwest Airlines flights.
What are your rules about changing tickets & flying standby?
If you already have a ticket and decide you would like to check availability on a different flight, other than the one you're scheduled on, we'll be glad to help you with arranging that change.
Please review the below charts for our change policies pertaining to purchased and award ticket travel:
Change policies for purchased tickets only
Same day confirmed changes apply to alternate flights between your ticketed origin and destination cities. However, the following groups of airports will be considered the same city for same day confirmed purposes, meaning if you are booked to fly to/from an airport in each group, you may request at the airport ticket counter a same day confirmed change to fly to/from another airport in the group if there is a seat available (for the applicable fee listed above):
Change policies for EarlyReturns award tickets only:
**EarlyReturns award seats are subject to blackout dates & capacity controls.
Same day confirmed changes apply to alternate flights between your ticketed origin and destination cities. However, the following groups of airports will be considered the same city for same day confirmed purposes, meaning if you are booked to fly to/from an airport in each group, you may request at the airport ticket counter a same day confirmed change to fly to/from another airport in the group if there is a seat available (for the applicable fee listed above):
Please review the below charts for our change policies pertaining to purchased and award ticket travel:
Change policies for purchased tickets only
| Confirmed changes made before day of flight (handled by reservations) | Confirmed changes made day of scheduled flight (handled at airport only) | Free Standby Same Day of travel (handled at airport only) | |
| Summit members & traveling companions booked in same reservation | $0 + fare difference | $0 | FREE - for use only if a seat cannot be confirmed |
| Classic Plus Customers | $0 + fare difference | $0 | FREE - for use only if a seat cannot be confirmed |
| Classic Customers | $50 + fare difference | $50 | Not Available |
| Economy Customers | $50 + fare difference for tickets purchased on or after September 8th, 2009 | $50 | Not Available |
Same day confirmed changes apply to alternate flights between your ticketed origin and destination cities. However, the following groups of airports will be considered the same city for same day confirmed purposes, meaning if you are booked to fly to/from an airport in each group, you may request at the airport ticket counter a same day confirmed change to fly to/from another airport in the group if there is a seat available (for the applicable fee listed above):
- Los Angeles (LAX), Long Beach (LGB), & Orange County / Santa Ana (SNA), California
- Orlando (MCO) and Tampa (TPA), Florida
- Detroit (DTW) and Flint (FNT), Michigan
- New York LaGuardia Airport (LGA) & Newark Liberty International Airport (EWR)
- Cleveland (CLE) and Akron / Canton (CAK), Ohio
Change policies for EarlyReturns award tickets only:
**EarlyReturns award seats are subject to blackout dates & capacity controls.
| Confirmed changes made 8 days or more before flight (handled by reservations) | Confirmed changes made within 7 days of flight (handled by reservations) | Confirmed changes made day of scheduled flight (handled at airport only) | Free Standby Same Day of travel (handled at airport only) | |
| Summit members & traveling companions booked in same reservation | $0 class of service must be available | $0 class of service must be available | $0 | FREE - for use only if a seat cannot be confirmed |
| CHOICE award ticket options | $0 class of service must be available | $50 class of service must be available | $50 | Not Available |
| Last Seat Availability | $0 class of service must be available | $0 class of service must be available | $0 | FREE - for use only if a seat cannot be confirmed |
| Standard Award tickets | $0 class of service must be available | $50 class of service must be available | $50 | Not Available |
Same day confirmed changes apply to alternate flights between your ticketed origin and destination cities. However, the following groups of airports will be considered the same city for same day confirmed purposes, meaning if you are booked to fly to/from an airport in each group, you may request at the airport ticket counter a same day confirmed change to fly to/from another airport in the group if there is a seat available (for the applicable fee listed above):
- Los Angeles (LAX), Long Beach (LGB), & Orange County / Santa Ana (SNA), California
- Orlando (MCO) and Tampa (TPA), Florida
- Detroit (DTW) and Flint (FNT), Michigan
- New York LaGuardia Airport (LGA) & Newark Liberty International Airport (EWR)
- Cleveland (CLE) and Akron / Canton (CAK), Ohio
