Midwest Airlines FAQS
What is Frontier's relationship with Midwest Airlines and how does it affect me?
Frontier and Midwest are now part of the same Republic Airways Holdings family, and we are aligning with Midwest Airlines to bring added benefits to you, like the ability to book Midwest flights through FrontierAirlines.com and earn EarlyReturns miles on all Midwest flights. Though we hope to make this process as invisible to you as possible, you can expect to see some policy changes (mostly for the better) and some ticket counter consolidation at the airport.
Be assured, that though our family ties are new, our common commitment to the highest-quality customer service is not. Regardless of which aircraft you board, you'll find a safe, reliable, comfortable flight experience.
Be assured, that though our family ties are new, our common commitment to the highest-quality customer service is not. Regardless of which aircraft you board, you'll find a safe, reliable, comfortable flight experience.
What is the Midwest Airlines codeshare agreement and how does it affect me?
We've expanded our codeshare agreement with Midwest Airlines to allow you to purchase tickets from Frontier Airlines for flights on the entire Midwest domestic network. You'll enjoy service to several new destinations - view our route map for a complete list of cities. Effective, October 1 all Midwest flights will be branded and operated as Frontier flights.
Can I purchase a Classic or Classic Plus ticket for flights operated by Midwest Airlines or Midwest Connect?
No. We're sorry, but Midwest Airlines and Midwest Connect do not offer Classic or Classic Plus services on their flights at this time. After October 1, when all Midwest Airlines flights will be branded and operated as Frontier flights, all flights system wide will offer Classic and Classic Plus fares and services.
I purchased a Frontier Airlines ticket that includes a Midwest connection, where do I check in?
We're so glad you asked! Regardless of which airline you used to purchase your ticket, you will check in with the airline operating the first flight segment of your travel itinerary. Depending on your itinerary, you may have to check in with Midwest Airlines for one direction of your travel and check in on Frontier Airlines for the return portion of your trip.
When you check in, you'll receive boarding passes for all flight segments to arrive at your final destination.
Frontier Ascent and Summit members are invited to check in using Midwest Airlines elite line at the airport ticket counter for flights operated by Midwest Airlines and Midwest Connect. Presentation of an EarlyReturns Ascent or Summit card is required.
When you check in, you'll receive boarding passes for all flight segments to arrive at your final destination.
Frontier Ascent and Summit members are invited to check in using Midwest Airlines elite line at the airport ticket counter for flights operated by Midwest Airlines and Midwest Connect. Presentation of an EarlyReturns Ascent or Summit card is required.
How do I know which airline is operating my first flight segment?
Not to worry, we'll identify the operating carrier on your ticket and in your reservation.
My itinerary includes a Midwest Airlines connection, will my checked bags be transferred?
Yes. We will collect your checked baggage and seamlessly transfer it to your final destination even when a portion of your itinerary is operated by Midwest Airlines.
Will Midwest Airlines transfer my checked bags to you if travel begins on them?
Yes. Midwest Airlines will also tag your checked bag and seamlessly transfer it to your final destination.
I'm traveling with a pet. What is Midwest Airlines' pet policy?
Pets are transferred to Midwest Airlines on all flights that accept animals. Please contact Midwest Airlines directly for specific pet rules and regulations.
Can I earn EarlyReturns® miles when I fly on Midwest Airlines or Midwest Connect?
Yes. Be sure to enter your Frontier EarlyReturns number into your reservation at the time of booking and you'll earn miles on ANY flight operated by Midwest Airlines or Midwest Connect. It takes approximately 5-7 days after you have completed your flight for the miles to appear in your EarlyReturns® member account.
Can I earn Midwest Miles when I fly on Frontier?
Yes, just as you would include your EarlyReturns number in your reservation prior to booking, you may use a Midwest Miles number in your reservation instead; and you'll earn Midwest Miles on ANY flight operated by Frontier Airlines or Lynx Aviation. The miles you earn will be added to your Midwest Miles account 5-7 days after you have completed travel.
Do the miles I earn when flying Midwest Airlines or Midwest Connect count toward status on Frontier?
Yes, the miles you earn when you fly on Midwest Airlines and Midwest Connect will count towards elite status in your EarlyReturns account.
If I have Frequent Flyer accounts with both Frontier and Midwest Airlines, which Frequent Flyer number do I use?
It's up to you. You can add either number to your reservation; however, you can only earn EarlyReturns miles OR Midwest Miles, not both.
Can I use my Frontier EarlyReturns® miles to redeem a ticket on Midwest Airlines or Midwest Connect?
Yes you can! Just call our EarlyReturns Service center at 866-26-EARLY (1-866-263-2759) to check availability and make reservations.
How do I redeem my Midwest Miles on Frontier?
Contact the Midwest Miles service center at: 1-800-314-7125.
Is my EarlyReturns® Summit or Ascent membership recognized by the other airline?
Yes, most EarlyReturns elite member benefits will be recognized by Midwest Airlines. Ascent and Summit members will receive the following benefits on flights operated by Midwest Airlines or Midwest Connect with the presentation of their membership card. To print your membership card, login to your profile.
*only if booked through Frontier Airlines and changed prior to the day of departure
Ascent and Summit members will continue to receive all of their tier member benefits on all segments operated by Frontier Airlines.
| Member benefits on flight segments operated by Midwest Airlines or Midwest Connect | Ascent | Summit |
Earn one mile for every mile flown | √ | √ |
Confirmed alternate flight (same day, airport only) | $50 | Free |
Priority check-in and boarding | √ | √ |
Preferred seating assignments | √ | √ |
Priority lines at most airport security checkpoints | √ | √ |
Bonus miles per flight | 25% | 50% |
Two complimentary checked bags | √ | √ |
Complimentary inflight cocktails | √ | |
Change fee waived | √ * |
Ascent and Summit members will continue to receive all of their tier member benefits on all segments operated by Frontier Airlines.
Can I earn EarlyReturns® miles/Midwest Miles for past flights?
Sure. If you are a new or existing EarlyReturns member, you can receive credit for prior flights on Frontier or Midwest up to 180 days past, from today's date. Please contact Frontier Airlines at 866-263-2759 to apply for EarlyReturns miles or Midwest Airlines at 1-800-314-7125 to apply for Midwest Miles. Specific rules for each carrier apply.
Are there any fees if I cancel my redemption booking?
Frontier charges a $50 change or cancellation credit redeposit fee for award tickets. Please contact Midwest Airlines for their award ticket change or cancelation fee policy.
If I cancel my redemption ticket, how long will it take to get miles/credits back into my account?
Please allow 5-7 days for miles/credits to be redeposited into your account. You can always check your account balance online at www.FrontierAirlines.com or www.MidwestAirlines.com.
What do I do if I didn't receive my miles or credits for a flight I took?
Please contact Frontier Airlines at 866-263-2759 to apply for EarlyReturns miles or Midwest Airlines at 1-800-314-7125 to apply for Midwest Miles. Specific rules for each carrier apply.
What are the hours of operation for the Frontier EarlyReturns® reservation center?
EarlyReturns® phone number: 866-26-EARLY (866-263-2759)
Monday through Friday: 7:00 a.m. - 7:00 p.m. Mountain Time
Saturday: 9:00 a.m. - 5:30 p.m.
Sunday: closed
Monday through Friday: 7:00 a.m. - 7:00 p.m. Mountain Time
Saturday: 9:00 a.m. - 5:30 p.m.
Sunday: closed
