customer service

We've had a few changes over the past year. Please see below for changes that may affect you.

Midwest Airlines and Frontier Airlines become one under the Frontier brand:

Starting April 13, 2010 the combined brand will be operating as Frontier Airlines, offering one brand promise to our guests. That promise is to deliver a truly different and better flying experience because it is the best care in the air. We are now bigger, stronger and better-positioned for sustainable, profitable growth. Travelers will enjoy an expanded combined route network, enhanced schedules and better connectivity. With the addition of 15 new markets this spring and summer, we now serve 74 cities across the Americas.

The integration process is expected to take 12-18 months. Throughout this time frame we'll work to integrate our entire operation from the computer systems to the employee uniforms and everything in between. The status of this process can be tracked at FrontierMidwest.com.

Frequent Flyer Program Integration with Midwest Airlines

Frontier EarlyReturns® is pleased to welcome Midwest Miles members into the EarlyReturns program as a part of the integration of Midwest and Frontier, coming this fall, 2010.

Members of either program can already earn and redeem miles with either carrier, and the programs are identical in most of the key mileage-earning and redemption level benefits. Members will realize additional benefits and an expanded selection of program partners when the two programs are fully integrated this fall.

To help you better understand what the integration process means to you, please visit our EarlyReturns FAQ page.

Checked Baggage Fees*

	Economy Ticket Purchase Date 9/7/09 or earlier	Economy Ticket Purchase Date 9/8/09 or later	Classic	Classic Plus	Summit, Ascent, Midwest Miles Executive
1st	$15	$20	Free	Free	Free
2nd	$25	$30	Free	Free	Free
3rd and more (each)	$50	$50	$50	$50	$50

*Ascent and Summit members may check two free bags on flights operated by Frontier Airlines or Lynx Aviation, regardless of fare type or ticket purchase date. Select Ascent and Summit tier benefits will be recognized on flights operated by Midwest Airlines or Midwest Connect with the presentation of your EarlyReturns elite member card. View Midwest's baggage policies.

Active duty military personnel with ID (not including family members or traveling companions) will not be assessed bag fees, and media personnel may check equipment for $25 each bag after the first free bag.

Review all baggage policies

Confirmed Alternate Flight, Same Day* (flat rate to check in at the airport for an earlier or later flight)

AirFairs Ticket Type	Fee
Economy	$50
Classic	$50
Classic Plus	$0

*Summit members and Midwest Miles Executive can confirm alternate flights for FREE on all flights operated by Frontier Airlines or Lynx Aviation, regardless of fare type or ticket purchase date. May differ on flights operated by Midwest Airlines or Midwest Connect.

Change Fee*

Ticket Purchase Date	12/17/08 thru 9/7/09	On or after 9/8/09
Economy	$150	$100
Classic	$50	$50
Classic Plus	$0	$0

*Summit members and Midwest Miles Executive can change flights for FREE regardless of fare type or ticket purchase date.

Use or Cancel Policy

For non-refundable tickets purchased, customers must cancel the reservation before the scheduled flight departure time or the ticket value and all associated monies will be forfeited and will not be re-usable by the passenger. If the flight segment(s) is cancelled before the scheduled flight departure time, the value will be retained and may be applied to a subsequent ticket for up to one year from original issue date (subject to the change fee and any fare difference).