customer service

Since all passengers need a ticket to get a boarding pass and get on the plane, you'll need to purchase a replacement ticket to travel, then fill out a Refund Application / Lost Ticket Application (PDF), which you can get by asking your travel agent, downloading here as a PDF, or picking one up at any Frontier ticket counter. If you want to download the application from here, you'll need to have Adobe Reader^® on your computer, so if you don't already have it, download your free Adobe Reader^®.

Send your completed Refund Application to:
Attn: Refund Services
Frontier Airlines, Inc.
7001 Tower Road
Denver, CO 80249

Refund Applications that are submitted without the misplaced, lost, stolen, or destroyed ticket may take up to 120 days to process from the date we receive the Refund Application. This is to ensure that the lost ticket isn't used. We'll refund the replacement ticket value, minus a processing fee, to the original form of payment used to pay for the replacement ticket. If you used a credit card and that account has been closed, you'll need to contact your credit card company to request that the refund be issued to you from that account in the form of a check.

If you happen to find your lost ticket after you purchase and use a replacement ticket, send the misplaced, unused ticket with your Refund Application and we'll process the refund immediately. We recommend that you mail the tickets certified or registered mail.

When you initially purchase a ticket, we'll sell you an Economy fare, unless you specifically ask for Classic or Classic Plus. Economy tickets only retain their value if the itinerary is cancelled prior to departure. Classic tickets are non-refundable but retain their value for a year if unused. Classic Plus tickets are refundable and changeable without a change fee.

If the value of the ticket has been retained and you need to rebook, you're welcome to do so for any future flights to any of the cities we serve, for a change fee plus any applicable fare difference. If applicable, the change fee and fare difference are due when you make your changes.

All refund requests are subject to audit by our Refund Department.

If your ticket was purchased through a travel agency and was issued as a paper ticket, you'll need the paper ticket in hand when exchanging it for a new one. Your original booking agent or any of the folks at our ticket counters will be able to reissue the ticket for you.

If you want to change the form of payment you used for your ticket, our Refund Services Department is happy to do that, but we do charge a processing fee.

Changes to electronic tickets can be made with your travel agent or by contacting our Reservations folks at 800-4321-FLY (800-432-1359). Our agents will assist you with your changes and verify all billing information.

We understand that you want to pay the lowest fare possible. However, because all restricted fares are sold with the understanding that they're the lowest fare available at the time of booking and are nonrefundable, there isn't a refund of the difference in fare on those occasions when fares decrease.

We're sorry this happened and we'll do everything possible to get you on the next available flight. If you don't take the next available flight and you cancel your itinerary, you can use your ticket toward the purchase of future travel for up to one year from the original issuing date and within the guidelines of the original fare rules. If you choose not to put the unused ticket toward future use, we'll gladly give you a refund in regards to a canceled flight. For more information, contact our Reservations Department at 800-4321-FLY (800-432-1359) or (303) 371-7000 in metro Denver. You can contact your local travel agent, send us your request via FAX (720-374-4621) or send correspondence to:

Attn: Refund Services
Frontier Airlines, Inc.
7001 Tower Road
Denver, CO 80249

If you're unable to use your ticket due to a death in the family, you have the option of using that ticket for future travel with us as long as you cancel the itinerary prior to travel for Economy tickets. Economy tickets which are cancelled prior to travel, Classic, and Classic Plus tickets are valid for one year from the date of issuance. The value may be used as credit towards the purchase of a new ticket during the validity period. If applicable, the change fee and fare difference are due when you purchase the new ticket.

In the event of a long term illness, we will refund the unused portion of your ticket minus a processing fee provided Frontier receives proper documentation. This documentation must be certified in writing by a physician specifying that you are unable to complete travel during the ticket's validity period. The certification must be signed and dated on the physician's or hospital's letterhead. Send the paper ticket or electronic ticket information (including the passenger's name) and appropriate documentation to

Attn: Refund Services
Frontier Airlines, Inc.
7001 Tower Road
Denver, CO 80249