customer service

Since all passengers need a ticket to get a boarding pass and get on the plane, you'll need to purchase a replacement ticket to travel, then fill out a Refund Application / Lost Ticket Application (PDF), which you can either download here as a PDF, ask your travel agent for one, or pick one up at any of our ticket counters. If you want to download the application from here you'll need to have Adobe Reader^® on your computer, so if you don't already have it, download your free Adobe Reader^®.

Send your completed Refund Application to:
Attn: Refund Services
Frontier Airlines, Inc.
7001 Tower Road
Denver, CO 80249

Refund Applications that are submitted without the misplaced, lost, stolen, or destroyed ticket may take up to 120 days to process from the date we receive the Refund Application. This is to ensure that the lost ticket isn't used. We'll refund the replacement ticket value, minus a processing fee, to the original form of payment used to pay for the replacement ticket. If you used a credit card and that account has been closed, you'll need to contact your credit card company to request that the refund be issued to you from that account in the form of a check.

If you happen to find your lost ticket after you purchase and use a replacement ticket, send the misplaced, unused ticket with your Refund Application and we'll process the refund immediately. We recommend that you mail the tickets certified or registered mail.

When you initially purchase a ticket, we'll sell you the lowest restricted fare, unless you specifically ask your travel agent or our Reservations agent for a fully unrestricted fare (which is refundable and changeable without a change fee).

Restricted fares are valid for one year from the date of issue and are nonrefundable and nontransferable. If you need to rebook, you're welcome to do so for any future flights to any of the cities we serve, for a change fee plus any applicable fare difference. The change fee and fare difference are due when you make your changes. All refund requests are subject to audit by our Refund Department.

If your ticket was purchased through a travel agency and was issued as a paper ticket, you'll need the paper ticket in hand when exchanging for a new one. Your original booking agent or any of the folks at our ticket counters will be able to reissue the ticket for you.

If you want to change the form of payment you used for your ticket, our Refund Services Department is happy to do that, but we do charge a processing fee.

Changes to electronic tickets can be made with your travel agent or by contacting our Reservations folks at 800-4321-FLY (800-432-1359). Our agents will assist you with your changes and verify all billing information.

We understand that you want to pay the lowest fare possible. However, because all restricted fares are sold with the understanding that they're the lowest fare available at the time of booking and are nonrefundable, there isn't a refund of the difference in fare on those occasions when fares decrease.

We're sorry this happened and we'll do everything possible to get you on the next available flight. If you don't take the next available flight, you can use your ticket toward the purchase of future travel, up to one year from the original issuing date and within the guidelines of the original fare rules. If you choose not to put the unused ticket toward future use, we'll gladly give you a refund in regards to a canceled flight. For more information, contact our Reservations Department at 800-4321-FLY (800-432-1359) or (303) 371-7000 in metro Denver. You can contact your local travel agent, send us your request via FAX (720-374-4621) or send correspondence to our Refund Services at:

Attn: Refund Services
Frontier Airlines, Inc.
7001 Tower Road
Denver, CO 80249

If you're unable to use your ticket due to a death in the family, you have the option of using that ticket for future travel with us. We require sufficient documentation (death certificate or memorial service notice), before we can waive the change fee for you to change your date of travel, but any applicable fare difference will be collected. Tickets are valid for one year from the date of issuance and can be used for a flight to any of the cities that we serve. We do provide a refund to the estate of a deceased passenger for tickets that have not been used.

We offer passengers holding nonrefundable tickets the option of a refund minus a processing fee due to a verifiable death in the immediate family.

To qualify for a refund please follow these guidelines:

• If you have a paper ticket, please submit the unused ticket along with a copy of the death certificate or memorial service confirmation. Newspaper obituaries aren't accepted. We recommend that you mail the tickets certified or registered mail.
  
• If you have an electronic ticket (e-ticket), please submit all relative travel information including the passenger's name along with a copy of the death certificate or memorial service confirmation to the address below.

Attn: Refund Services
Frontier Airlines, Inc.
7001 Tower Road
Denver, CO 80249

In the event of a long term illness or physical incapacity, we will refund the unused portion of your ticket minus a processing fee provided Frontier receives proper documentation. This documentation must be certified in writing by a physician specifying that you are unable to complete travel during the ticket's validity period. The certification must be signed and dated on the physician's or hospital's letterhead. The paper ticket or electronic ticket information (including the passenger's name) and appropriate documentation are sent to:

Attn: Refund Services
Frontier Airlines, Inc.
7001 Tower Road
Denver, CO 80249