SAFETY & SECURITY FAQS

I know things have changed since the September 11, 2001 attacks. What are you doing to heighten security?
The safety and security of our passengers and employees is our top concern. We work closely with the Transportation Security Administration (TSA) and other law enforcement authorities to ensure the safety and security of all passengers.

Here are some of the security measures you should keep in mind:

  • Arrive at the airport at least two hours prior to your scheduled departure time (please check with your departure airport for check-in time recommendations).
  • Only passengers with a valid boarding pass are allowed past the security checkpoint . Bottom line... leave yourself enough time to get the proper paperwork in hand before getting in line at the Security checkpoint.
  • If you're meeting or assisting an unaccompanied minor or disabled passenger, we'll issue a special pass so you can get to the concourse and be with the person you're helping at the gate. Please visit our section on unaccompanied minors for details.
  • Each passenger is only permitted one carry-on bag and one personal item, such as a purse, laptop or briefcase. We have all the juicy details on carry-on allowances in our website's Baggage section.
  • No knives of any size or material are allowed past the Security checkpoint.
  • Expect an increase in the number of uniformed law enforcement and military personnel. They're there to protect, so please give them a smile and cooperate with them.
  • Don't be surprised if you're stopped while driving toward the airport. Since vehicles near airport terminals are being monitored more closely, you may be asked to stop and have an officer check your car.
  • Don't leave your bags unattended. If you do, they may be searched on the spot, or even confiscated. Also, random security searches are being performed before boarding some of our flights. These random searches are done at the gate.

Will my e-ticket ticket receipt get me through Security so that I can get a seat assignment at the gate?
The TSA requires customers to present a boarding pass and government issued photo identification to pass through the Security checkpoint and access the concourse. Be sure you have your valid, government-issued ID with you.

  • Print the boarding pass using the online check-in feature on our website
  • Use the self-service check-in kiosks when available at your departure airpor
  • Use curbside check-in if it's available at your departure airport
  • Go to our ticket counter at the airport

You won't be required to check in at the ticket counter when you're connecting to another flight, and may still check in at the gate. If you leave the secured area in between flights, be sure to keep your boarding pass and ID with you, and leave enough time to go through the Security checkpoint again.

For more information, please visit the Transportation Security Administration's (TSA) website.

Customers 18 years of age or older are required to have one of the following:
  • Official photo ID issued by a government authority, or two forms of identification, one of which must be issued by a government authority
  • Children ages 12 to 17 traveling alone will need an official photo identification issued by a government authority, or two forms of identification, one of which must be issued by a government authority, or they must be accompanied by an adult with appropriate ID.

I have a baby and need to take formula with me on the plane. What do I do about the liquid restrictions?
Medications, baby formula and food, and breast milk are allowed in reasonable quantities exceeding 3.4 ounces and are not required to be in the zip-top bag. Declare these items for inspection at the checkpoint.

What is Secure Flight? I keep hearing about it.
The Transportation Security Administration (TSA) has put together a Q & A that answers passenger's most common questions. For those answers and more, visit: www.tsa.gov.