AT THE AIRPORT

security & customs

 Security Alert - Please click here to review TSA carry-on baggage policy.

Now that you have your boarding pass and have checked your baggage, head toward the Security checkpoint area. We've gathered some pretty important information from the legal folks, so please read on. Remember that you'll be asked for your boarding pass and photo identification when entering the Security checkpoint line. Although we know your entire entourage wants to bid you farewell at the gate, unticketed customers won't be allowed beyond the security checkpoint. Tickets and ticket confirmations (such as airline itineraries or documents from your travel agent) are not accepted at these checkpoints.

Acceptable forms of ID for passengers, as described by our Transportation Security Administration (TSA) friends, include:

  • 18 and older - Official photo ID issued by a government authority, or two forms of ID, one of which must be issued by a government authority.

  • Children ages 12 to 17 traveling alone will need one of the following:
    • Official photo ID issued by a government authority
    • Two forms of ID (without a photo), one of which must be issued by a government authority
    • Be accompanied by an adult with appropriate ID

A gate pass can be issued at the ticket counter to:

  • Customers escorting, meeting or assisting unaccompanied minors

  • Customers assisting passengers with special needs

  • Family members of arriving or departing military passengers who have been deployed

Ticket counters at the city of your choice have varying hours; so plan accordingly. You will want to allow enough time to obtain a gate pass and get through the security checkpoint to meet the flight.

making a connection

When you're connecting to another flight within secure areas of an airport, you aren't required to check in at the ticket counter again. You may check in at the connecting gate for your flight.

traveling internationally

There are certain things you'll need to know about security and customs when you plan to travel out of the country. Please visit our section on International Travel for more information.

secure flight

Recently the Transportation Security Administration (TSA) announced the Secure Flight program to enhance the security of domestic and international commercial air travel through the use of improved watch list matching to identify known and suspected terrorists.

Learn more about secure flight and what it means to you.