HOW IT WORKS

all about accruals

It's definitely NOT "accrual" world we live in... when you're an EarlyReturns® mileage program member. (Hey, if you're reading this level of detail on our program you're entitled to at least one good pun.)

Here's what our legal folks have to say about mileage accrual:

  • "Miles" are the calculation unit of the Program.

  • To automatically earn miles, Members must provide their EarlyReturns® account number at time of booking for each flight.

  • Members flying without a change in flight number between an origin city and a final destination will earn the actual miles computed between that origin and destination city. Mileage will be computed using airport-to-airport air mileage distance as determined by Frontier.

  • On trips between an origin city and a final destination city which include a connection requiring a change of aircraft / new flight number, you'll earn mileage credit for each flight segment. A segment is defined as a flight between two airports using only one flight number, regardless of the number of intermediate stops or changes of planes.

  • Members taking advantage of the services offered by program partners will be credited a specific number of miles as determined by Frontier.

  • Additional miles may be granted for special conditions and events based on flight activity, fare paid, geographic location, program participation, tier level status, and other conditions and events as determined by Frontier. Click here to learn more about our new AirFairs program, and how you can maximize your mileage earning potential!

  • The following fare, payment and/or passenger categories are excluded from earning miles in the Program:
    1. Award tickets or free tickets of any kind
    2. Tickets issued under trade/barter agreements with Frontier
    3. Refunded, forfeited and unused tickets
    4. Charter flights
    5. Voluntary flight changes in lieu of non-stop and/or direct flights for the accumulation of additional mileage are not permitted.
    6. Free car rentals/hotel stays, or any other free service provided by a program partner
    7. Any person traveling on airline passes, and or industry or agency discount tickets including, but not limited to airline staff and travel agent tickets

  • Members will receive a periodic personal account statement and such pertinent information based on activity registered during the previous period.

  • If any airline involuntarily reroutes an EarlyReturns member's Frontier (or Frontier codeshare) segment(s) to another carrier as a result of a non-weather related irregular operations situation, the passenger may receive EarlyReturns credit for the originally scheduled Frontier flight, including all applicable codeshares. EarlyReturns members may request flight mileage credit by contacting the EarlyReturns desk.

  • If, for any reason, miles have not been credited to a new or existing member's account, the member may claim the retroactive mileage credit within 180 days of the flight or service concerned. A copy of ticketed passenger receipt and boarding passes must support such claims, or receipts in case of retroactive non-air travel partner credit requests. It is the responsibility of the Member to retain receipts, boarding passes and other proofs of purchase until mileage credit is posted and appears on the Member's account statement.

    To apply for Retroactive credit for your EarlyReturns® account you will need to complete the following.
    1. Retain all boarding passes from flights taken (up to 180 days) past
    2. Mail the boarding passes along with your EarlyReturns® number to us at:
      EarlyReturns® Department
      P.O. Box 17304
      Denver, CO 80217-0304
    3. Please allow for up to 5 business days to process the addition of the miles to your account
    4. Or...if you prefer to you may call us at 1-866-263-2759 and speak to one of our EarlyReturns® Agents to have your miles added to your account.

  • The Member named on an account is the only person who may earn mileage for said account, even if the Member purchases tickets for other people.

  • Mileage in a member's account will not expire so long as the member generates accrual or redemption activity in the account. Unredeemed mileage accumulated in a member's account will expire at the end of the 24 months after the last accrual or redemption activity date. For example, the last mileage posting, of any kind, flight or partner as of May 2008 is valid until May 2010 unless the member has accrual or redemption activity in the interim. Membership in the EarlyReturns program is terminated if the member is inactive for three consecutive calendar years.