HOW IT WORKS

award ticket terms

Here are the rules, as determined by our legal guys:

  • Award tickets may be booked approximately 8 months in the future or as the schedule permits and are valid for one year from the original date of issue. Award tickets are also subject to any applicable taxes and fees. These fees are waived for Summit members and traveling companions booked in the same reservation as the Summit member, and for members redeeming an award ticket for applicable airline partner destinations.

  • Mileage from different accounts isn't combinable for issuance of any award, except via Frontier's Mile Transfer Tool. Learn more.

  • Upon confirming an award travel reservation with the EarlyReturns® Service Center, the appropriate mileage will be automatically deducted from the Member's account.

  • Unused and unexpired award tickets can be returned to the EarlyReturns® Service Center and the miles will be re-deposited to the account from which the miles were originally withdrawn. Partially used award tickets can't be re-deposited. Frontier will impose a charge of $50 for the redeposit of miles into a Member's account. You may request a redeposit of your miles either by phone or at www.frontierairlines.com. This charge is waived for summit members & traveling companions booked in the same reservation.

  • Reservations for award travel on Frontier or Lynx may only be made directly with Frontier Airlines.

  • Award tickets may only be issued by Frontier. Program partners and/or travel agents may not issue our award tickets.

  • All award travel must be via published routings, and to destinations offered by us, or for awards involving other airlines, via the routes of the applicable airline partner.* If a published routing doesn't exist between a desired origin and destination, for example Frontier doesn't have a published fare from New York, to Atlanta, so alternative origins and/or destinations must be selected. The other alternative would be is to redeem two separate tickets for travel between the two cities. For example, if you choose to use your miles for an award ticket between New York and Atlanta you will have to book one ticket from New York to Denver and the second ticket from Denver to Atlanta
    * Not all routes may be available for award redemptions.

  • All tickets must have confirmed reservations on all legs; no open tickets are issued.

  • EarlyReturns® awards are subject to blackout dates and availability. Seats will not be available for redemption travel on all flights on all days. Available redemption seats depend on the flight, the date of travel, the expected demand for the flight, the season, the destination, and various other factors. However, EarlyReturns® CHOICE our "additional award seat option" extends increased award seat availability to Ascent and Summit members. View redemption level chart.

  • Where applicable and permitted by law, any taxes, fees, governmental or airline surcharges (such as fuel) remain the responsibility of the Member and must be paid with a credit card at the time of reservation.

  • Changes in travel dates, flights times, origin or destination cities or name changes level or route changes requested before after the originally scheduled travel date are also subject to availability and will incur a $50 change fee. Once travel has commenced, name changes are prohibited. Any changes in origin or destination after travel has begun will require Frontierpersonnel to re-qualify the original round trip award and reclassify the original reservation into two (2) one way redemptions resulting in an additional mileage deduction for the new itinerary.

  • Award tickets will be issued in the form of an e-ticket.

  • Stopovers (overnight stays) aren't permitted for award travel.

  • Miles can't be redeemed for flights operated by Great Lakes Aviation.