plan & book

damaged/lost baggage

We'll do everything possible not to damage or lose your baggage, but sometimes it happens. If your baggage does not arrive in the condition in which it was received, or if it doesn't arrive with you, we'll do our best to make things right. First off, it's really important for you to report property loss, damage or delay, in person and within four hours of your arrival at your destination. We sincerely want to help, so we need to know as soon as possible.

We have some extensive language about loss, damage and delay of property included in our Contract of Carriage (PDF) which you can view by clicking the link. In the meantime, here's an important excerpt:

Liability for loss, delay or damage to [checked or carry-on] baggage is limited as follows unless a higher value is declared in advance and additional charges are paid.

For travel wholly between U.S. points, liability shall not exceed $3,000 US dollars per ticketed passenger. Actual value for reimbursement of lost or damaged property will be determined by the documented original purchase price less any applicable depreciation.

International Liability Limit governed by the Warsaw Convention is US $9.07 per pound up to US$454 per bag. International Liability Limit governed by the Montreal Convention is 1000 Special Drawing Rights (SDR) per ticketed passenger. SDR's are an international monetary fund currency unit, converted to U.S. dollars, using the in-effect rate on the mishandled baggage settlement date.

damaged baggage

If your baggage was damaged, we'll do what we can to make things better. Here's what you need to do:

• Within four hours of your arrival please go to our Baggage Service office in the airport where you arrived and report the damage.
• Show the baggage to the agent so he or she can assess the damage and liability. Please understand that we'll do what we can, but know that we aren't liable for normal wear and tear, including scratches, small dents, rips, tears, and basically, well, dirt. We also aren't liable for torn, scratched, missing telescopic handles, straps, zippers, wheels or wheel casings.
• If you tried to stuff a year's worth of clothes into that small weekend bag - in other words, you overstuffed your stuff - we're not liable.
• Also keep in mind that we aren't liable for the baggage carried in the passenger compartment of the aircraft.

If you put anything from the following l-o-n-g list in your bag - whether or not you told us about it - we aren't liable for it. Here's the list (take a deep breath): optics, keys, jewelry, money, silverware, negotiable papers, securities, business documents, files, books, manuscripts, publications, blueprints, precious metals, antiques, heirlooms, irreplaceable items, collectibles, artifacts, paintings/works of art, art supplies, medication, orthotics, surgical supports, samples, natural fur products, (you still paying attention?) photographic/video/electronic equipment and accessories, sound reproduction equipment, CDs, DVDs, musical instruments, computer equipment (including hardware, software and all accessories), hand and power tools, machinery and/or their parts, unsuitably-protected recreational and sporting equipment, bags made from lightweight material not designed for shipping, toys, fragile articles or other similar valuable items and commercial effects.

lost baggage

Nothing's worse than standing at that baggage claim and having your bag not show up. If this happens, we want to get things fixed for you. First, go to our Baggage Service office, which is in the baggage claim area or at our ticket counter, to report your delayed bag. The baggage service agent will create a tracing file and provide updates to you regarding the status of your bag.

items left on the plane

Hey, you were sitting for a long time and we know you were anxious to get off that plane. We know the scenario: You're well inside the terminal and 'doink,' you remember that [special something] you left in the overhead compartment. It happens. Please return to the gate and ask if a Customer Service representative may be able to help you retrieve the item immediately.

If you've already left the airport, please contact our Found Property voicemail at 877-461-5737 (option 4) or send an email to lostandfound@flyfrontier.com with a detailed description of your lost item, and your contact information. All recovered items are sent to Found Property and held for 30 days, while we attempt to reunite them with you. If your lost article is found, one of our representatives will contact you. However, if we don't locate your item, please understand that we will not be contacting you. A reminder, please refer to the Contract of Carriage for the full, legal verbiage of what we are and aren't liable for.

baggage additional valuation

The maximum domestic liability is $3,000 per ticketed passenger. Although we don't offer baggage insurance, if you want to declare more than the standard amount, you may purchase additional valuation as follows: $1 for every $100, up to a maximum of $5,000 dollars total in which our liability shall not exceed the higher declared value.

Any higher-declared value doesn't cover loss of, damage to, or delay in delivery of items noted as exclusions in our Contract of Carriage (PDF). These items include, but are not limited to: Musical Instruments, CDs; DVDs, Currency, Electronic Equipment, Jewelry, Computer Equipment, Photo Equipment, Negotiable Papers, Antiques, Business Documents, Fragile Items, Perishable Items, Medications, Unsuitably Packaged Items, and Unchecked Baggage.

Click here for contact information for our Customer Relations and Baggage teams.