terms & conditions
Check-In Requirements
First order of business: Let us know you're here. With increased security measures in place throughout the nation, we recommend all travelers arrive at the airport at least two hours prior to departure time. You and your baggage must be checked in no later than 30 minutes prior to departure for domestic flights and no later than one hour prior to departure for international flights. Some airports have a 45 minute check-in cutoff. Please go to Airport & Terminal info for these exceptions. Passengers must be at the gate 20 minutes prior to departure for flights operated by Frontier Airlines for boarding or reservations are subject to cancellation. Frankly, we'd much rather have you sitting at the gate a little longer than have you miss your flight.
If you want to be ahead of the game, use online check-in before you even get to the airport. Otherwise, please check in curbside or at a self-service kiosk (if it's available at your departure airport) or stop by our ticket counter within the terminal. You'll be asked for your flight itinerary, appropriate documents and valid photo identification. Our Customer Service representatives will assist you with any baggage you're checking, answer any questions you may have, and will provide you with a valid boarding pass.
Remember that you'll need a valid boarding pass and a photo ID to get through the Security area. You can obtain a boarding pass one of the following ways:- Check-in online and print the boarding pass
- Go to our ticket counter at the airport
- Use curbside check-in (if it's available in your departure city)
- Use the self-service check-in kiosks at DIA or Washington DC-Reagan National
Notice of Overbooking of Flights
Frontier flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to persons in accordance with its particular boarding priorities that are available at all airport ticket counters and boarding locations.Baggage Allowance
Security Alert - Please click here to review TSA carry-on baggage policy. What can you take onboard? What do you need to check?
On December 18, 2008, Frontier introduced a new way to purchase tickets called "AirFairs." You now have the ability to purchase travel that includes the amenities you need or want. The table below shows the three AirFair ticket types available and the baggage allowance for each. To determine which fare type is best for your trip, check out our AirFairs tutorial that will ask you a few simple questions to point you in the right direction.
NOTE: Tickets purchased prior to December 18, 2008 are defaulted to Economy AirFairs for baggage purposes. Summit, Ascent and AirTran A+ Elite passengers get two free bags even if purchasing an Economy ticket.
| Economy Ticket Purchase Date 9/7/09 or earlier** | Economy Ticket Purchase Date 9/8/09 or later | Classic | Classic Plus | Summit, Ascent, AirTran A+ Elite | |
1st | $15 | $20 | Free | Free | Free |
2nd | $25 | $30 | Free | Free | Free |
3rd and more (each) | $50 | $50 | $50 | $50 | $50 |
*Ascent and Summit members may check two free bags on flights operated by Frontier Airlines or Lynx Aviation, regardless of fare type or ticket purchase date. However, Ascent and Summit tier benefits will not be recognized on flights operated by Midwest Airlines or Midwest Connect. View Midwest's baggage policies.
** Tickets purchased prior to 12/17/08 follow Economy baggage rules.
Active duty military personnel with ID (not including family members or traveling companions) will not be assessed bag fees, and media personnel may check equipment for $25 each bag after the first free bag.
| International |
1st Item | Free |
2nd Item | Free |
3rd Item | $50 |
4th Item | $50 |
5th item and more (each) | $100 |
In addition to checked bags, each passenger may take one piece of carry-on baggage and a personal item, such as a handbag or small tote. The total dimensions of your carry-on bag can't be more than a total of 49 inches (not to exceed 9.5" height + 15.5" width + 24" length) and it can't weigh more than 35 pounds on flights operated by Frontier Airlines. It must fit underneath the seat or in an enclosed overhead bin. Visit our pages on Baggage for more detailed information about the do's and don'ts.
Assistive devices, such as canes, walkers and crutches will not count toward the limit on carry-on items.
Baggage fees may vary when traveling on codeshare flights operated by another carrier. Please refer to the operating carrier's website or reservations department for more information.
Excess Baggage Charges
An excess charge will be assessed for each piece of checked baggage over any allowance based on fare type and for each piece of oversized or overweight baggage for flights operated by Frontier Airlines. Charges are assessed for each maximum exceeded. Fees may apply to special items such as bicycles, antlers, dry ice, etc. Refer to the Baggage Chart online for details. Passengers connecting to other airlines from Frontier may check baggage if an agreement between carriers exists. Baggage fees are based on one-way travel regardless of itinerary.Notice of Baggage Liability Limit
Liability for loss, delay or damage to checked baggage is limited as follows unless a higher value is declared in advance and additional charges are paid.
For travel wholly between U.S. points, liability shall not exceed $3,300 US dollars per ticketed passenger. Actual value for reimbursement of lost or damaged property will be determined by the documented original purchase price less any applicable depreciation.
International Liability Limit governed by the Warsaw Convention is US $9.07 per pound up to US$454 per bag. International Liability Limit governed by the Montreal Convention is 1000 Special Drawing Rights (SDR) per ticketed passenger. SDR's are an international monetary fund currency unit, converted to U.S. dollars, using the in-effect rate on the mishandled baggage settlement date. Report any irregularities involving your property such as loss, damage or delay with in 4 hours of your arrival at your destination. Frontier is not liable for torn, scratched or missing handles, telescopic handles, straps, zippers, wheels or wheel casings. In addition, Frontier cannot be liable for damage done to baggage as a result of over-packing or misuse. Frontier shall not be liable for 1) baggage carried in the passenger compartment of the aircraft 2) optics, keys, jewelry, money, silverware, negotiable papers, securities, business documents, files, books, manuscripts, publications, blueprints, precious metals, antiques, heirlooms, collectibles, artifacts, paintings/works of art, medication, samples, natural fur products, photographic/video/electronic equipment, sound reproduction equipment, CD's, DVD's, musical instruments, computer equipment (including hardware, software and all accessories), hand and power tools, machinery and/or their parts, unsuitably-protected recreational and sporting equipment, toys, perishable items, fragile articles or other similar valuable items and commercial effects included in checked baggage, with or without the knowledge of Frontier, 3) baggage of industry reduced rate and buddy pass passengers.
Restricted Articles
Any article and/or hazardous material listed in the DOT Hazardous Materials Regulations: 49 CFR 175.10 and/or IATA Dangerous Goods Regulations and revisions and reissues thereof, will only be accepted subject to advance arrangements and in compliance with DOT Hazardous Materials Regulations:49 CFR 175.10 and/or IATA Dangerous Goods Regulations. We're bound by some legal rules, as stated by the Transportation Security Administration (TSA), "Prohibited items are weapons, explosives, incendiaries, and include items that are seemingly harmless but may be used as weapons - the so-called 'dual use' items. You may not bring these items to security checkpoints without authorization." Click here to review a list of permitted and prohibited items which may be included in carry-on baggage, provided by the TSA.Smoking Regulations
In accordance with Federal Regulations, all Frontier flights are non-smoking.Notice of Incorporated Terms
Effective January 1, 1983, this notice became part of the conditions between the airline and the passenger. If there is any inconsistency between the Incorporated Terms described below and the terms and conditions in the passenger's ticket these incorporated terms govern. Air transportation to be provided between points in the U.S. (including its overseas territories and possessions) is subject to the individual terms of the transporting carriers, which are herein incorporated by reference and made part of the Contract of Carriage. Foreign air transportation is governed by applicable tariffs on file with the U.S. and other governments. Incorporated Terms may include, but are not restricted to:- Limits on liability for personal injury or death,
- Limits on liability for baggage, including fragile or perishable goods and availability of excess valuation coverage,
- Claims restrictions, including time periods in which passengers must file a claim or bring an action against the air carrier,
- Rights of the Air Carrier to change terms of contract,
- Rules on reconfirmation of reservations, check-in times and refusal to carry, and
- Rights of the Air Carrier and limits on liability for delay or failure to perform service, including schedule change, substitution of alternate air carriers or aircraft, rerouting and acts of God.
Conditions of Exit Seating
Passengers sitting in an exit seat must be able to meet the following criteria and perform the following duties:
- Have sufficient mobility, strength, or dexterity in both arms, hands, and legs to perform such duties as removing the door, remove obstructions and help other passengers exit the aircraft.
- Be 15 years of age or older and have the capacity to perform the listed duties without assistance of an adult companion, parent, or other relative.
- Be able to read and understand instructions related to emergency evacuation which are provided in printed or graphic form and be able to understand oral commands given by a crewmember in the English language.
- Be able to see well enough to perform the listed duties and assess conditions outside of the exit without the assistance of visual aids other than contacts or eyeglasses.
- Be able to hear well enough to understand instructions shouted by crewmembers without assistance other than a hearing aid.
- Be able to speak well enough to give information orally to other passengers.
- Be free from the responsibility of caring for someone who cannot be left unattended for the duration of the flight.
- Be free from any condition that might cause harm if the passenger were to perform one or more of the listed duties.
- Be able to occupy the exit seat without use of a seatbelt extension and be free from the use of any assistive device which may impede egress from the aircraft (e.g., portable oxygen concentrator).
