TRAVEL INFO & SERVICES
boarding & disembarking
Let us know if you need assistance boarding or exiting the aircraft. If you will be checking any assistive device prior to boarding, please be sure to have identification securely fastened to the device.
wheelchair stowage onboard our aircraft
We'll accept one passenger's wheelchair in the cabin on Airbus aircraft in a priority stowage space on a first-come-first-served basis. The wheelchair must be cannot exceed a height of 40 inches, a length of 50 inches, or a width of 13 inches, and must weigh no more than 70 pounds. The wheelchair can be accepted if it can be folded or collpased to meet these dimensions.Our customer service representative will make sure that you are pre-boarded and ensure your wheelchair is properly stowed in the last row of the aircraft. Upon arrival at the destination city, a customer service representative or flight attendant will bring your wheelchair to the front of the aircraft after all passengers have deplaned and will gladly assist you with disembarking.
When making your reservation, please make a request for the wheelchair to be stowed onboard. In addition, please notify our customer service representative at the ticket counter at the time of check-in, and upon arrival at the gate area. We accommodate wheelchair stowage onboard on a first come, first served basis.
We'll accept all other wheelchairs as checked baggage in the cargo compartment of the aircraft. Checked wheelchairs don't count toward a passenger's free baggage allowance.
