TRAVEL INFO & SERVICES

on the plane

Let us know if you need any special assistance during the flight. Please plan accordingly and contact Frontier Reservations at 800-4321-FLY (800-432-1359) at least 48 hours prior to departure with requests for onboard assistance.

portable oxygen concentrator onboard

Certain carry-on Portable Oxygen Concentrators (POCs) are approved by the Federal Aviation Administration (FAA) and Frontier for use on board the aircraft. This is effective on Frontier Airlines only. Use of POCs on our codeshare partner, Great Lakes, is not permitted.

At this time, AirSep LifeStyle or FreeStyle, Inogen One Inc., SeQual Technologies' Eclipse, Respironics Inc.'s EverGo, Delphi RS 00400, and Invacare XPO2 POCs are the only oxygen concentrators accepted and approved by the FAA for air transport and use onboard Frontier aircraft.
  • A POC is considered an assistive device and may be carried on the aircraft or checked without charge.
  • A POC may be carried onboard for use in the cabin or transported as checked baggage.
  • You should carry enough fully charged batteries to power the device throughout your entire journey including all ground time (between connections), the duration of the flight and for unexpected delays. All batteries must be transported in carry-on baggage and packaged in a manner that protects them from physical damage and short circuits.
    • You should plan to bring a battery supply equal to at least 150% of scheduled flight time. For more information regarding travel with batteries, access the following link, provided by the U.S. Department of Transportation: http://safetravel.dot.gov/whats_new_batteries.html
  • Aircraft electrical outlets (plugs) are not available for use with any electronic device.
  • Prior to traveling, passengers must complete the Portable Oxygen Concentrator Medical Authorization Form 30881 (PDF) or obtain a medical statement from their physician addressing the points on the Frontier Medical Authorization form.

You must provide the completed and signed Frontier Portable Oxygen Concentrator Medical Authorization form or a medical statement at the airport. Customer service representatives and flight crews will ask to see the document prior to transport.
For additional information regarding portable oxygen concentrators, contact these providers.
NOTE: A passenger may be responsible for expenses incurred by Frontier for such things as utilization of on-board emergency oxygen supplies or the diversion of a flight for medical attention in conjunction with items deemed the passenger's responsibility.

other respiratory devices onboard

Frontier allows the use of battery-powered respiratory devices (e.g., ventilator, respirator, CPAP machine) for use on board the aircraft. These devices must bear a sticker indicating they are approved for use on aircraft and meet FAA requirements. Use of respiratory devices on our codeshare partner, Great Lakes, is not permitted.
  • A respiratory device is considered an assistive device and may be carried on the aircraft or checked without charge.
  • A respiratory device may be carried onboard for use in the cabin or transported as checked baggage.
  • You should carry enough fully charged batteries to power the device throughout your entire journey including all ground time (between connections), the duration of the flight and for unexpected delays. All batteries must be transported in carry-on baggage and packaged in a manner that protects them from physical damage and short circuits.
    • You should plan to bring a battery supply equal to at least 150% of scheduled flight time. For more information regarding travel with batteries, access the following link, provided by the U.S. Department of Transportation: http://safetravel.dot.gov/whats_new_batteries.html.
  • Aircraft electrical outlets (plugs) are not available for use with any electronic device.
  • A medical authorization is not required.

medical oxygen onboard

Cylinders of compressed or liquefied medical oxygen can't be accepted onboard or in checked baggage for any of our flights.

allergy (peanut, pet or chemical)

At Frontier, our concern is for the health and safety of all those who choose to travel with us. Although occasionally a passenger may advise a Frontier representative that he or she is allergic to a particular food, substance, or chemical, Frontier does not remove items from the aircraft. We do serve a variety of snacks on board many flights, including products that may contain peanuts or tree nuts, and therefore cannot provide "peanut-free" service to passengers. Prior to making travel plans with Frontier, we urge you to speak with your health professional regarding risks of onboard exposure to any allergen.