plan & book

planning your trip

We'll gladly accommodate passengers with special needs whenever possible. We're guided by the requirements of the US Department of Transportation (DOT) regulation 14 CFR Part 382, as well as Federal Aviation Administration (FAA) regulations. For a copy of 14 CFR Part 382 go to www.dot.gov. The DOT also publishes New Horizons, a guideline and planning aid for passengers with disabilities. Go to www.dotcr.ost.dot.gov/documents/acc/horizons.pdf (PDF) for a printable version.

We can't provide certain extensive inflight services such as feeding assistance, assistance with lavatory functions, or provision of medical services. In some circumstances, we might require that a passenger travel with an attendant. The situations below require an attendant:

• the passenger, because of a mental disability, is unable to comprehend or respond appropriately to safety instructions from our employees, including the required safety briefing
• the passenger has a mobility impairment so severe that he or she is unable to assist in his or her own evacuation of the aircraft
• the passenger has both severe hearing and vision impairments, to the point that it prevents our employees from adequately communicating the required safety briefing

traveling with wheelchairs
We accept all wheelchairs and mobility devices as checked baggage in the cargo compartment of the aircraft. These items are not counted as part of a passenger's baggage allowance and are exempt from all fees. We have also designated priority space in the passenger cabin of all Airbus aircraft for stowage of one wheelchair or mobility device (refer to wheelchair stowage onboard our aircraft for more information).

When making your reservation, please make a request for the wheelchair to be stowed onboard. In addition, please notify our customer service representative at the ticket counter at the time of check-in, and upon arrival at the gate area. We accommodate wheelchair stowage onboard on a first come, first served basis.

traveling with a service animal
We accept service animals trained to assist passengers with disabilities in the cabin of our aircraft at no charge. Here are a few things to know about traveling with a service animal:

• A health certificate is not required for service animals.
• Identification of a service animal, including one or more of the following, is required:
  • Animal identification card
  • Harnesses, vests, capes or backpack with appropriate identification
  • Verbal assurance detailing what services the animal provides, as well as the training received
  • A written statement or completion of Frontier Medical Authorization Form 30905 (PDF) by a mental health care professional may be required for passenger travel with a therapeutic/emotional support animal.

Your service animal must be properly harnessed for the duration of the flight(s). A proper harness is considered a collar and leash or guide dog harness. The animal may sit at your feet and may not sit in the aisle or another seat. If the animal is small enough, it may sit on your lap.

Chemical/Peanut Sensitivity
At Frontier, our concern is for the health and safety of all those who choose to travel with us. Although occasionally a passenger may advise a Frontier representative that he or she is allergic to a particular food, substance, or chemical, Frontier does not remove items from the aircraft. We do serve a variety of snacks on board many flights, including products that may contain peanuts or tree nuts, and therefore cannot provide "peanut-free" service to passengers. Prior to making travel plans with Frontier, we urge you to speak with your health professional regarding risks of onboard exposure to any allergen.

Please plan accordingly and contact our Reservations Department at 800-432-1359 or email Specialneeds@flyfrontier.com with any questions. Allow 48 hours prior to travel for assistance via email. To request airport wheelchair or electric cart assistance, call Frontier Reservations at 1-800-432-1359.